Role Description As a Community Moderator at Meetsta, you will play a crucial role in ensuring that our platform remains a welcoming and respectful space for all users. You will be responsible for monitoring user activity, enforcing community guidelines, and addressing any issues that arise. This is a vital position that requires a keen eye for detail, strong communication skills, and a commitment to upholding our community standards. Key Responsibilities - Content Monitoring: - Monitor user-generated content across Meetsta to ensure compliance with community guidelines. - Review and moderate comments, posts, and messages for inappropriate content, spam, and violations. - Community Support: - Respond to user reports and concerns promptly and professionally. - Provide guidance and support to users regarding community rules and best practices. - Escalate serious issues to the appropriate teams for further investigation. - Enforcement of Guidelines: - Enforce community guidelines by issuing warnings, suspensions, and bans as necessary. - Maintain detailed records of moderation actions and user interactions. - Feedback and Reporting: - Gather and report user feedback to help improve community management strategies. - Collaborate with the Community Manager to identify trends and areas for improvement. - Participate in regular team meetings to discuss community health and moderation strategies. Qualifications - Previous experience in community moderation, customer support, or a related field. - Familiarity with social media platforms and online community dynamics. - Excellent written communication skills. - Strong judgment and decision-making abilities. - Ability to remain calm and professional in high-pressure situations. - Attention to detail and strong organizational skills. - Passionate about fostering a positive and inclusive online community. - Empathetic and patient, with a genuine interest in helping others. - Reliable and consistent, with a strong sense of responsibility. - Adaptable and able to handle feedback and change gracefully. Requirements - Equity-based compensation. - We are only considering US citizens and Permanent Residents for the role.

The Role We are seeking a mission-driven Senior Associate (Generalist) to join our Programs & Services team. In this role, you will apply systems design methods to help public child welfare agencies, states, and communities tackle complex problems—ranging from prevention and family support to permanency, transition-age youth outcomes, and workforce well-being. You will deliver technical assistance (TA), facilitate multi-stakeholder collaboration, translate research into action, and support implementation to produce measurable improvements for children, youth, and families. This is a hands-on, cross-functional role ideal for a practitioner who can move fluidly between discovery, strategy, design, facilitation, analysis, and implementation support. Department: Programs & Services Reports to: Senior Director, Proximate Policy Direct Reports: N/A Location: Remote within the United States; periodic in-person convenings and site visits. Travel: Approximately 20–35% (varies by project and partner needs). Work Style: Collaborative, fast-paced, learning-oriented environment with cross-functional teams Category: Full-time; Exempt Key Responsibilities Systems Discovery and Problem Framing - Lead and support mixed-method discovery (interviews, workshops, journey mapping, data reviews) to understand root causes and system constraints. - Translate findings into clear problem statements, hypotheses, and prioritized opportunities. Service and Systems Design - Co-create solutions with agency partners, youth and family leaders, and community providers using service blueprinting, prototyping, and iterative testing. - Document workflows, roles, decision points, and policy/tech implications; identify enabling conditions, risks, and mitigation strategies. - Lead mixed-method discovery efforts (interviews, workshops, journey mapping, data reviews) to surface root causes, system constraints, and opportunities for change. - Help translate discovery findings and user needs into clear product/technology requirements, user stories, and acceptance criteria in collaboration with product and engineering teams. Technical Assistance and Implementation Support - Provide TA to state/county/tribal agencies and community partners on policy translation, program design, change management, and implementation planning. - Develop tools, guides, protocols, and training materials (e.g., playbooks, facilitation decks, standard work, dashboards) to build local capacity. - Support pilots and scale-up through learning cycles, rapid feedback loops, and continuous improvement practices. - Support partners in understanding and adopting technology-enabled tools and approaches, including AI-powered platforms, as part of how they deliver services and make decisions. - Work with agency teams to define what success looks like, set up ways to track progress, and build learning and improvement into the day-to-day — not as a separate activity, but as part of how the work gets done. - Maintain and curate TA tools, playbooks, and a central learning repository so partner materials are discoverable and reusable. Stakeholder Facilitation and Partnership Management - Plan and facilitate meetings and workshops across agency leadership, frontline staff, youth and family partners, providers, and advocates. - Build trust-based relationships that center lived expertise and foster shared ownership of outcomes. Analysis, Measurement, and Learning - Synthesize qualitative and quantitative data; convert insights into practical recommendations and decision-ready briefs. - Define outcomes, indicators, and measurement plans; support data-informed learning agendas and progress reviews. Project Delivery and Collaboration - Manage workplans, timelines, and deliverables with strong attention to detail and quality. - Collaborate with policy, research, product/technology, and communications teammates to deliver integrated solutions. - Bring what you're learning in the field — what's working, what's stuck, what's emerging, back to the broader Think of Us team so it can shape our strategy, policy positions, and product development. - Contribute to proposal development, donor reporting, and the preparation of deliverables required by grants, contracts, and funders. Equity, Lived Expertise, and Trauma-Informed Practice - Operationalize equity, cultural humility, and trauma-informed principles throughout the work. - Ensure youth, parents, kin, and community leaders are meaningfully engaged as co-designers and decision-makers. Example Projects You May Support - Designing and implementing kinship support models aligned to FFPSA and community needs. - Redesigning hotline/intake processes to strengthen family support and reduce unnecessary removals. - Improving placement stability through service redesign, decision-support, and workforce supports. - Co-developing youth-centered transition services for older youth and young adults. - Building agency capacity for continuous quality improvement and data-informed decision-making. Success in This Role - 3 months: You have scoped workstreams, built strong partner relationships, and delivered early discovery insights and facilitation plans. 6 months: You have led co-design sessions, produced decision-ready - 12 months: Your projects show measurable progress on agreed outcomes; partners report increased capacity and sustained practice changes. - Building agency capacity for continuous quality improvement and data-informed decision-making. Requirements About You We recognize that candidates may not meet every listed qualification. Studies show that individuals from underrepresented groups are more likely to opt out of applying if they don’t meet 100% of the criteria. If you believe you can succeed in this role, we encourage you to apply so we can learn about your unique strengths. Qualifications - 5–8 years of relevant experience in child welfare, human services, systems design/service design, public policy, implementation, consulting, or adjacent domains (e.g., homelessness response, behavioral health, education, juvenile justice). - Demonstrated experience providing technical assistance or capacity-building support to public sector agencies (state, county, tribal, or city). - Proficiency with systems design methods: discovery planning, journey mapping, service blueprinting, root cause analysis, prototyping, and iterative testing. - Strong facilitation skills across diverse stakeholder groups; able to navigate sensitive topics with empathy and clarity. - Comfort with both qualitative and quantitative analysis; ability to synthesize findings into clear, actionable deliverables. - Excellent writing and communication skills (briefs, memos, guides, training decks). - Effective project management: scoping, workplanning, risk management, and on-time delivery in dynamic, multi-partner environments. - Commitment to centering lived expertise, equity, and trauma-informed practice; cultural humility and relationship orientation. - Ability to travel for partner engagements as needed. Preferred - Direct experience working within a state/county/tribal child welfare agency or community-based provider. - Familiarity with child welfare policy and funding (e.g., FFPSA, Title IV-E/IV-B, CQI practices, licensing/placement policy, prevention services, kinship support). - Experience supporting youth and young adults with lived experience in foster care or related systems. - Analytical tools (e.g., Excel/Sheets, basic data visualization); comfort collaborating with data teams. - Bilingual or multilingual skills. Core Competencies - Systems thinking and pattern recognition - Design mindset and iterative problem-solving - Inclusive facilitation and coalition building - Strategic communication and storytelling - Learning orientation and adaptability - Outcome and impact focus - Sound judgment, discretion, and ethical practice Compensation & Benefits At TOU, we believe that taking care of our people is foundational to the impact we aim to make. Our compensation philosophy is rooted in transparency and a holistic understanding of people’s needs. We believe fair, market-competitive pay is essential to attracting and retaining the exceptional talent needed to achieve our ambitious goals. As a not-for-profit organization, we design our compensation packages—including both salary and benefits—with care and in alignment with our financial sustainability. The annual salary for this role is $95,000–$125,000. Starting salaries for new hires will be determined based on a combination of the new hire’s relevant experience and market demands. TOU’S benefits go beyond the basics. They’re designed to support your well-being, growth, and sense of purpose at work and beyond. From comprehensive health coverage to professional development support and meaningful time off, our benefits reflect our commitment to nurturing a workplace where people can thrive, both personally and professionally. Health & Insurance - 100% employer-paid medical, dental, and vision coverage for employees; 50% for dependents. - Access to Talkspace for confidential therapy and mental health support. - Short-Term Disability, Life, and AD&D Insurance included. - Optional Long-Term Disability and Supplemental Life Insurance. - Health Care and Dependent Care FSAs available. Financial Benefits - 401(k) Plan for pre-tax retirement contributions. - Work-from-home setup stipend to optimize your workspace. Paid Time Off - Flexible PTO policy, plus sick leave and paid leaves of absence. - 8 company holidays, plus three organization-wide seasonal breaks. Learning & Development - TOU values continuous learning and invests in the professional development of its employees in alignment with organizational needs based on role, performance, business needs, and Company policies. - Regular organization-wide learning sessions on relevant and reflective topics. Hiring Process - Application review (resume + brief responses). - Introductory conversation with Talent/Programs team. - Structured interviews and a practical exercise (e.g., facilitation plan, brief synthesis, or design artifact). - Final interview with leadership and reference checks. Application Instructions Please submit a resume highlighting relevant skills and experience, a cover letter describing your systems design/TA experience and interest in this role, and one relevant work sample (e.g., facilitation agenda, synthesis brief, playbook excerpt; please remove or redact any sensitive information). Please note: We do not accept phone inquiries about this position in order to ensure a fair and consistent hiring process for all applicants. Equal Opportunity Statement Think of Us is an Equal Opportunity Employer. We welcome and value applicants of all backgrounds, knowing that diverse perspectives strengthen our work with children, youth, and families. All qualified candidates will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other status protected by law. We provide reasonable accommodations for individuals with disabilities and for applicants’ religious practices as required by law.

• Actively monitor and engage with users across our social media platforms, forums, and other community channels. • Ensure that all community interactions adhere to our established guidelines and policies. • Encourage positive and constructive discussions within the community. • Respond to user inquiries and provide assistance with their issues, escalating to relevant departments when necessary. • Assist in creating and curating content to keep the community engaged and informed. • Gather user feedback and insights to help improve our products and services. • Help plan and execute community events, webinars, and other activities to foster engagement and loyalty. • Produce regular reports on community activity, user feedback, and overall sentiment. • Host engaging AMAs on X (Twitter) and Discord, fostering constructive conversations that captivate and inform our audience.

About Wing: Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on two continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. If you're ready to do the greatest work of your life, come join us. About the Role: Wing is looking for a Local Policy and Community Affairs Manager, US to join our Government and Community Affairs team based remotely in the Los Angeles, CA and/or Southwest Region of the US to support Wing’s engagement with local policymakers and community members in the United States. In this role you will develop and execute a community outreach strategy in close coordination with the policy, communications, marketing and operations teams. You will regularly engage with members of the community and policymakers and make recommendations on how we can provide a world class service for both our customers, and the larger communities in which Wing operates. What You’ll Do: - Support the Local Policy and Community Affairs team to engage with government officials to develop support for local approvals, as applicable, and keep them updated on Wing’s operations in the areas they represent. - Assist with development and implementation of a cross-functional strategy to engage with the local communities where we operate while aligning community initiatives with our corporate values and business objectives. - Work closely with the marketing and communications team to be aware of ongoing company planning and priorities and to help shape Wing’s narrative both locally and nationally. - Help coordinate/execute community engagement activities on the ground in public and private sector meetings. - Liaise with civic and neighborhood associations, local community groups and nonprofits to collaborate and develop positive relationships with key partners. - Work to connect with the community by organizing visits with schools, STEM and Robotics clubs, aviation clubs and other community stakeholders and leaders. - Assists with local policy issues as needed, such as providing information and/or resources to state and local stakeholders. - Represent Wing at community events and meetings such as: City Council, Planning and Zoning, commission and/or stakeholder meetings. What You’ll Need: - 8+ years work experience in policy, public affairs, communications or community engagement, or equivalent experience - Team player with the ability to exercise good judgment in a rapidly changing environment - Excellent interpersonal skills and the ability to build relationships internally and externally - Strong verbal and written communications - Experience with developing community engagement strategies around infrastructure projects - Ability to travel domestically for work, as needed - Experience working in or with the local government sector preferred - Experience in the technology, transportation, or aviation sector preferred The US base salary range for this full-time position is the salary range below + bonus + equity + benefits. Wing’s salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your location during the hiring process. Salary Range $154,000—$204,000 USD Wing is an equal opportunity employer and it is Wing's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Employment at Wing is based solely on a person's merit and qualifications directly related to professional competence. Wing does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. If you have a need that requires accommodation during the interview process due to a disability or special need, please let us know by completing our Candidate Accommodations Request Form.