Wand

• Own meaningful parts of the backend • Scope, design, ship, and stabilize the services the rest of the product depends on. Own the fix when something misbehaves at 2am. • Make the architectural calls — data model evolution, caching boundaries, where to spend latency budget, when to refactor and when to rewrite. • Work fluidly across the data layer. Relational stores at scale (MySQL, MariaDB) and document stores (Firestore) are both in the toolkit, and you know which to reach for and when. • Treat infrastructure as code as part of the job. Terraform and Ansible aren’t someone else’s problem; a service isn’t shipped until it can be re-deployed without you in the room. • Treat performance, observability, and operational health as part of “done.” Dashboards and alerts ship with the feature. • Move across the stack when the work demands it • Open TypeScript PRs in the Electron app when a feature is better wired end-to-end than handed off. You’re comfortable on both sides of the boundary. • Have opinions on UX workflows and product surfaces, not just API shapes. The best backend engineers we’ve worked with care how the thing feels. • Get into the Electron app, the overlay, or the web surface when that’s where the bug actually is. • Drive the backend roadmap • Take ownership of what we work on, what we cut, and what we sequence. The Head of Engineering will partner closely early on; the bar is that this person eventually drives the roadmap on their own. • Push cross-cutting initiatives nobody else will — observability gaps, data model debt, perf regressions, API hygiene. The work that quietly compounds. • Provide substantive code review, mentor where it lands naturally, and raise the level of design discussions when the design needs it, not just the implementation. • Bring thoughtfulness and genuine passion for the work. Contribute to roadmap decisions with an eye on outcomes.

• Build and own native infrastructure. • Own substantial parts of Wand’s Windows native stack and move fluidly across the breadth of it. • Make the architectural calls that compound. • Design SDK and plugin surfaces that other people actually want to build against. • Treat the application teams as your customers. • Write the docs, examples, and small tools that turn “ask the native team” into “look it up.” • Provide substantive and thoughtful code reviews. • Mentor mid-level engineers through the parts of Windows that aren’t on Stack Overflow. • Contribute to roadmap decisions with an eye on outcomes.

• Automate access control end-to-end. • Own our identity layer. • Build onboarding and offboarding runbooks. • Partner with People Ops on the employee lifecycle. • Own hardware provisioning. • Manage hardware inventory. • Stand up an MDM program. • Migrate the team to properly provisioned devices. • Define and implement cloud networking best practices. • Manage cloud IAM and org structure. • Partner with engineering on the boundary. • Own internal SaaS and collaboration tools. • Be the internal help desk — then automate yourself out of it. • Own the tooling budget.

• Champion the Core Product (70%) Immerse yourself in our native desktop UI, onboarding flows, and Pro/paywall experiences. You will take total ownership of translating complex product strategies into seamless, pixel-perfect player journeys that respect the technical and performance constraints of running alongside heavy PC games. "Taking ownership" starts before Figma. It means pulling data from Amplitude and our dashboards, talking directly to players, collaborating with PMs (or doing the digging yourself), and forming a strong, informed opinion about the problem before you touch a design tool. • Drive Web & Growth (30%) Take ownership of our web presence and marketing pipelines, treating our site as a tier-one product experience that drives user acquisition and brand love. • Think with AI, Build with the Right Tool Your workflow starts in an LLM. Use it to deeply understand the problem space - interrogate metrics, surface edge cases, draft problem frames, stress-test assumptions. Come to the table with a formed perspective, not a blank canvas. When you need to validate, choose the medium that fits the question. If a scrappy, end-to-end interactive prototype answers it fastest, build it in Claude Code or Cursor. If the situation calls for high-fidelity visual craft and full state coverage, that's Figma. The judgment of when to use which is yours - and it matters. • Apply & Evolve the Ecosystem You will design features that span our multi-surface ecosystem (Desktop, Web, Overlay). Working closely with the Lead Product Designer, you will apply, stress-test, and help evolve our core design language to ensure every new feature feels natively integrated into the broader Wand platform. • Shape the Scope - Don't Wait for It Don't wait for a perfectly written spec. Actively partner with cross-functional teams to define feature scopes, comfortably push back on ambiguity, and serve as a fierce advocate for the player's experience. If you see a problem forming on the horizon, you're already working on it.

• Lead and develop team leads across QA Testing and Interactive Maps functions • Coach team members through regular 1:1s, providing clear feedback and development guidance • Identify high performers and potential future leaders, creating clear advancement pathways • Set clear performance expectations, KPIs, and quality standards for each function • Conduct regular performance reviews and provide direct, actionable feedback • Build and nurture a strong team culture that emphasizes ownership, quality, collaboration, and continuous improvement • Manage team capacity planning and workload distribution across functions • Handle escalations and resolve operational issues quickly • Foster close collaboration between QA Testing, Maps, Support, Content, and Social functions • Provide weekly updates on team performance, calling out inefficiencies, missed deadlines, or quality gaps with clear remediation plans • Oversee testing operations ensuring trainers and mods meet quality standards before release • Monitor testing queue, turnaround times, and coverage across game library • Review and improve testing processes, documentation, and quality checkpoints • Track testing metrics (turnaround time, defect rates, coverage) and drive improvements • Ensure testing team has necessary tools, accounts, and resources • Oversee map creation pipeline from assignment through QA to publication • Review map quality to ensure accuracy, completeness, and visual standards • Manage user submission review process and community contributions • Coordinate with game content strategy on map prioritization and coverage • Track map production metrics (completion time, pin accuracy, user submissions processed) • Improve map creation workflows and documentation • Own end-to-end recruitment for all contractor roles across the global team (QA, Maps, Support, Content, Social) • Serve as single point of contact for all teams on recruitment needs and strategy • Advise on compensation packages based on candidate experience, role requirements, and country of residence • Lead sourcing and screening strategy, providing coaching to team leads on candidate evaluation • Source, screen, and conduct initial interviews for all offshore positions • Manage offer process including negotiations, documentation, and onboarding • Oversee PTO requests, incentive payments, and HR documentation • Maintain accurate employee records and ensure compliance with local requirements • Build and maintain talent pipelines for future hiring needs • Track recruitment metrics and report on hiring progress • Identify needs for new operational and content production teams as Wand expands features • Build business cases and hiring plans for new teams, including role definitions, team structure, and resource requirements • Stand up new teams from scratch, establishing processes, workflows, and quality standards • Scale existing teams efficiently as workload and feature complexity increases • Design team structures that balance specialization with cross-functional flexibility • Partner with product and leadership to anticipate operational needs for upcoming features • Run regular operational meetings with Support, Organic Social, and Creator Management leads to align on priorities, share insights, and coordinate workflows • Partner with Support team on trainer issue resolution and community feedback loops • Collaborate with Organic Social on content asset availability and timing • Work with Creator Management on gameplay footage needs and coordination • Identify process improvements and efficiency opportunities across teams • Share user insights and feedback trends that impact product and content strategy • Create and lead quarterly initiatives based on evolving business needs and growth priorities • Set up and create brand new workflows as new features require population by the global ops team • Revamp existing workflows as we scale, leveraging technology and AI to improve efficiency • Identify opportunities to automate repetitive tasks and reduce manual work • Build systems that scale rather than solving problems individually • Pilot new tools and approaches to improve team productivity • Build and maintain operational documentation, SOPs, and training materials • Implement tools and systems to improve team efficiency and communication • Monitor team health through regular check-ins and engagement surveys • Identify bottlenecks and drive process improvements using data and root cause analysis • Ensure consistent quality standards across all functions • Create clear escalation paths and decision-making frameworks • Use centralized systems as source of truth and ensure all decisions are documented in real-time

• Engage with players, answer questions, and guide users to the right resources • Encourage positive discussion and help reinforce a healthy community culture • Maintain an on-brand voice while adapting tone and style per platform • Collect player feedback and surface common questions or concerns internally • Moderate Discord and social channels in line with community guidelines • Enforce rules consistently (warnings, removals, de-escalation, bans when needed) • Detect and respond to spam, harassment, impersonation, misinformation, and unsafe behavior • De-escalate tense or emotional situations calmly and fairly • Document moderation actions, edge cases, and recurring issues for consistency • Identify recurring questions, pain points, sentiment shifts, and emerging topics • Spot trends related to releases, outages, pricing changes, feature launches, or policy updates • Flag issues early before they escalate or spread • Recommend improvements to FAQs, messaging, or support documentation based on observed patterns • Escalate urgent concerns (bugs, account issues, security risks, harassment threats) to the Support lead • Surface high-impact feedback and recurring requests to Product and Engineering teams • Coordinate with Marketing or Comms during sensitive situations (misinformation, heated threads, PR risks)

• Provide friendly, solution-focused support to our gaming community via Intercom (our support platform) • Troubleshoot technical issues related to game assists, game compatibility, and platform features • Collaborate with our testing team to verify and reproduce user-reported technical issues • Create and update support documentation in our knowledge base • Gather and share user feedback to help improve our products and services • Identify user experience gaps and potential improvements based on support interactions • Maintain response time and quality metrics while delivering personalized support • Identify and escalate complex technical issues or emerging trends

• Lead the creative direction and content strategy for Wand's organic content across Instagram Reels, TikTok, YouTube Shorts, and YouTube long-form • Make strategic decisions on game selection, trending topics, and content themes that maximize reach and engagement • Define and evolve Wand's content voice, editing style, hook strategies, and visual identity across both short-form and long-form formats • Develop content frameworks for how Wand's product features (game assists, interactive maps, video clipping, contextual guidance) are integrated naturally into content • Own YouTube long-form strategy including video concepts, thumbnails, titles, audience retention optimization, and SEO • Analyze content performance data to identify what's working and continuously refine creative direction • Stay ahead of platform trends, algorithm changes, and competitor content to keep Wand's content at the cutting edge • Manage a team of 14 including content ideators, scriptwriters, gameplay capturers, and video editors • Provide clear creative direction, feedback, and quality standards to the team on a daily basis • Run the day-to-day content production workflow - assigning tasks, reviewing output, managing deadlines, and ensuring consistent publishing cadence across all channels • Identify bottlenecks and inefficiencies in existing workflows and implement improvements to increase output quality and speed • Conduct regular content reviews and provide actionable feedback to elevate team performance • Foster a collaborative team culture focused on creative excellence and continuous improvement • Own key performance metrics across all channels including views, engagement rate, follower growth, audience retention, and watch time • Develop and maintain a content calendar that balances trending topics, evergreen content, and product showcases across short-form and long-form • Conduct competitive analysis of gaming content creators and brands to identify opportunities • Report on content performance and strategic recommendations to leadership • Collaborate with other Global Operations teams (Maps, Testing, Support) to align content with company-wide initiatives

• Test and validate game modifications across a wide range of PC titles • Meet established performance metrics and testing KPIs • Document and report findings with detailed attention to functionality and user experience • Provide structured feedback to improve mod instructions and descriptions

• Talent Acquisition — Full Company • Own end-to-end recruitment for all Wand roles globally • Serve as the primary talent gatekeeper across all hiring • Partner closely with hiring managers to understand role requirements, write job descriptions, and build evaluation criteria • Build and maintain talent pipelines for both immediate and future hiring needs • Track and report on recruitment metrics • Continuously improve how we source, evaluate, and close candidates • Manage and develop one direct report • Own the full employee lifecycle for all team members • Oversee US full-time employee operations in Gusto • Own and manage benefits programs across all employment types • Own performance management across the company • Partner with leadership on org design as the team scales • Own Wand's culture • Design and run engagement initiatives that make the whole team feel connected