• Design, prototype, build and configure business solutions based on feedback from product management, stakeholders, and customers, in which extensive experience and best practice knowledge is applied • Lead business analysis sessions where information about business process and concerns are gathered from key internal business stakeholders and best practice guidance is provided to guide agreed upon solution • Compose documentation outlining requirements for building the business application • Test business applications and ensure performance is optimal and resolve any issues; advise business customer on testing practices • Support troubleshooting efforts and investigate applications and integrations to identify areas for improvement • Manage work to project timelines and manage scope with guidance from team management • Identify, review and evaluate team identified enhancements to product functionality; escalate appropriate enhancement requests to evolve software • Identify third-party product enhancements or defects; contact vendors of third-party products to communicate product enhancements or defects • Ensure all solutions are developed and documented in a manner that allows for ease of maintenance by our support team • Transition key information to application support team to ensure continued successful support of internal business customer • Provide guidance and mentorship to other team members • Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy

• Partner with sales executives to plan, prepare and execute on strategic deals in sales cycles • Create a process from the ground-up to streamline communication and increase efficiencies • Manage all technical aspects of RFP / RFI responses • Effectively communicate client needs to R&D teams for future product enhancements • Focus on shortening sales cycles while providing technical support on proof of concepts without overcomplicating the buyer’s journey • Support sales executives with solution selling into prospect account base • Successfully match customer pain/requirements to proposed solutions • Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition

• Serve as the primary technical and strategic partner for Redwood’s existing customers. • Ensure customers realize maximum value from their Redwood investments by driving adoption, uncovering new opportunities for expansion, and acting as a trusted advisor. • Partner closely with Sales, Product Management, Product Marketing, Customer Support and Engineering. • Build and maintain strong, trusted relationships with technical and executive stakeholders within customer organizations. • Lead Health Checks, Use Case Workshops, and Business Reviews to ensure customer success and solution alignment. • Proactively identify adoption gaps, risk areas, and create “get-well” plans to ensure continued success and retention. • Collaborate with Account Executives to identify and pursue expansion opportunities within existing customers. • Prepare and deliver high-impact product demonstrations and technical presentations tailored to customer goals. • Guide customers through evaluations and proofs-of-concept that validate new use cases and demonstrate business value. • Translate business challenges into technical solutions using Redwood’s automation platform. • Develop and execute account growth strategies that align customer roadmaps with Redwood’s value proposition.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Impact Advisors is seeking a dynamic and motivated Epic Revenue Cycle Director to join our team. In this role, you will be instrumental in guiding multiple teams in driving operational process improvement. Your depth and breadth of consulting experience will help you develop other leaders on the team as well as internal programs and methodology. Our rapidly growing group will give you the opportunity to broaden your career and take on unique challenges. As a Director, you’ll be an example of our strong company culture. Every day you’ll be making a positive impact. This position offers a unique opportunity to contribute to client success while making a meaningful impact on the healthcare industry. - Lead and execute Epic revenue cycle optimization initiatives, ensuring efficient and effective use of Epic modules to enhance revenue cycle performance. - Direct large-scale, complex projects and teams, producing meaningful results on time and on budget. - Collaborate with client stakeholders to understand business requirements, identify gaps, and implement solutions aligned with industry best practices. - Drive business development by generating new client relationships and growing established partnerships. - Provide expertise on Epic functionality, configurations, and workflow optimizations. Qualifications - Bachelor’s or Master’s degree required. - Authorized to work in the US. - Extensive experience (8+ years) in revenue cycle management within a healthcare setting, with a focus on Epic systems. - In-depth knowledge of Epic modules such as Resolute Hospital Billing, Resolute Professional Billing, and Cadence. - Proven track record of successful leadership in revenue cycle optimization projects. Requirements - Able to travel 80% of the time. Benefits - This role has a salary range of $192,000 – $275,000 and may also be eligible for an annual discretionary bonus. - This range accounts for various factors, including skills, experience, training, certifications, and organizational needs. - For salaried positions, this role may also be eligible for an annual performance bonus. - Additional benefits and perks may also be available, depending on the position and employment terms. Company Description Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades.