SamaWave Solutions logo
SamaWave Solutions

Empower Saudi Businesses with up-to-date IT Solutions to achieve their maximum potential.

Collaboration – IT Solutions Engineer

Solutions EngineerSolutions EngineerFull TimeRemoteSeniorTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

Saudi Arabia

Posted

172 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expArabicEnglishDNSTCP/IPVoIP

Job Description

Collaboration – IT Solutions Engineer

SamaWave Solutions

• Design, deploy, manage, and troubleshoot VoIP and IP telephony systems (Cisco, Avaya, MS Teams, GrandStream, and similar) • Integrate collaboration systems with Active Directory and identity management platforms • Maintain service uptime and performance for unified communication platforms • Work closely with other teams to ensure seamless system and application integration • Provide Level 2/3 technical support for communication-related incidents • Analyze system logs, network data, and performance metrics to proactively prevent issues • Maintain detailed documentation including network diagrams, configurations, and inventories • Assist in developing technical proposals and network design documents for clients • Lead or support client implementation projects, ensuring timely and successful delivery • Communicate effectively with clients, vendors, and internal teams throughout project lifecycle

Job Requirements

  • Bachelor’s degree in Computer Engineering, Network Engineering, or Information Technology
  • Minimum 3–5 years of hands-on experience in Collaboration systems implementation, deployment, management
  • Practical knowledge of Cisco Collaboration Systems, Avaya, 3CX, GrandStream, MS Teams, and others
  • Strong understanding of TCP/IP, VLANs, routing, switching, DNS, DHCP, QoS
  • Certifications such as CCNA, CCNP voice or CCIE Collaboration is a plus
  • Excellent problem-solving and communication skills in both Arabic and English
  • Strong organizational skills, with the ability to manage multiple projects and priorities
  • Willingness to upskill as required by the tasks to be performed.

Benefits

  • Flexible work arrangements
  • Professional development

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