SamaWave Solutions

• Design, deploy, manage, and troubleshoot VoIP and IP telephony systems (Cisco, Avaya, MS Teams, GrandStream, and similar) • Integrate collaboration systems with Active Directory and identity management platforms • Maintain service uptime and performance for unified communication platforms • Work closely with other teams to ensure seamless system and application integration • Provide Level 2/3 technical support for communication-related incidents • Analyze system logs, network data, and performance metrics to proactively prevent issues • Maintain detailed documentation including network diagrams, configurations, and inventories • Assist in developing technical proposals and network design documents for clients • Lead or support client implementation projects, ensuring timely and successful delivery • Communicate effectively with clients, vendors, and internal teams throughout project lifecycle