• Develop annual customer plans and gain agreement on opportunities for growth • Create trade promotion strategies and tactical plans with the customer • Monitor the customer’s overall business plan, managing trade budgets, deduction balances, spending, and volume to achieve sales goals • Conduct post-event analysis to evaluate promotional volume, consumption, profit, and spending results to maximize future promotional opportunities • Implement brand strategies through category business reviews with the customer • Establish regular connections with buyers to discuss consumer trends, business drivers, and incremental opportunities • Use category management practices to link consumer and shopper trends to sell in new items and grow distribution • Develop monthly forecasts to maximize supply chain efficiencies by tracking shipments, consumption data, and inventory changes • Partner with Commerce Marketing, Business Development, and Category Leadership to develop collaborative marketing programs aligned with brand and customer strategies

• Fulfill all post-sale administrative functions for Red River customers and vendor purchase orders to include contract review, sales order creation, purchase order creation and placement, tracking orders until complete, and notifying Finance when orders can be invoiced • Timely processing of RMAs with customers and vendors ensuring excellent communication with all applicable parties • Detailed communication with Sales teams and Sales Operations on the status of open orders • Work closely with Finance to help ensure seamless accounts receivable and accounts payable activity • Build and maintain strong relationships with all our vendors and look for opportunities to improve our processes with key vendors • Partner with internal warehouse & logistics teams to manage shipment to customers & disposition aged inventory • Look for opportunities to leverage and maximize Red River’s buying power • Ensure maintenance of internal documentation to adhere to company and governmental policies • Adhere to ISO 9001, and specifically, Supply Chain Manual, and Supply Chain Risk Management procedures • Seek out and drive opportunities to improve supply chain processes and/or make them more efficient • Assist in Red River asset procurement • Assist in maintaining internal documentation to adhere to company and governmental policies • Build and maintain strong relationships with all our vendors

• Evaluate and make decisions on merchant pricing requests from sales and RM teams for large merchant clients. • Key stakeholder in merchant deal reviews and documentation management. • Conduct portfolio profitability analysis and reporting, including annual validation and review of merchant services pricing. • Ensure accurate reporting in collaboration with external partners. • Perform ongoing attrition analysis and develop retention strategies. • Lead coordination of sales plans with sales leadership and internal partners. • Manage release testing and validation for Merchant Data Warehouse. • Collaborate with project managers to ensure compliance and development team alignment. • Manages a data analyst and reports to General Manager of PNC Merchant Services.

• Negotiates, executes, reviews, and analyzes contracts and/or handles dispute resolution and settlement negotiations with solo, small group, or local providers. • Manages contract performance in support of network quality, availability, and financial goals and strategies. • Recruits providers as needed to ensure attainment of network expansion goals, achieve regulatory and/or internal adequacy targets. • Collaborates cross-functionally to contribute to provider compensation and pricing development activities and recommendations, submission of contractual information, and the review and analysis of reports as part of negotiation and reimbursement modeling activities. • Provides Subject Matter Expert support for questions related to recruitment initiatives, contracting, provider issues/resolutions, related systems and information contained. • Provides guidance and share expertise to others on the team. • Responsible for identifying and making recommendations to manage cost issues and supporting cost saving initiatives and/or settlement activities. • Provides network development, maintenance, and refinement activities and strategies in support of cross-market network management unit. • Assists with the design, development, management, and or implementation of strategic network configurations, including integration activities. • Optimizes interaction with assigned providers and internal business partners to manage relationships and ensure provider needs are met. • Ensures resolution of escalated issues related to claims payment, contract interpretation and parameters, or accuracy of provider contract or demographic information.