• Evaluate and make decisions on merchant pricing requests from sales and RM teams for large merchant clients. • Key stakeholder in merchant deal reviews and documentation management. • Conduct portfolio profitability analysis and reporting, including annual validation and review of merchant services pricing. • Ensure accurate reporting in collaboration with external partners. • Perform ongoing attrition analysis and develop retention strategies. • Lead coordination of sales plans with sales leadership and internal partners. • Manage release testing and validation for Merchant Data Warehouse. • Collaborate with project managers to ensure compliance and development team alignment. • Manages a data analyst and reports to General Manager of PNC Merchant Services.

• Negotiates, executes, reviews, and analyzes contracts and/or handles dispute resolution and settlement negotiations with solo, small group, or local providers. • Manages contract performance in support of network quality, availability, and financial goals and strategies. • Recruits providers as needed to ensure attainment of network expansion goals, achieve regulatory and/or internal adequacy targets. • Collaborates cross-functionally to contribute to provider compensation and pricing development activities and recommendations, submission of contractual information, and the review and analysis of reports as part of negotiation and reimbursement modeling activities. • Provides Subject Matter Expert support for questions related to recruitment initiatives, contracting, provider issues/resolutions, related systems and information contained. • Provides guidance and share expertise to others on the team. • Responsible for identifying and making recommendations to manage cost issues and supporting cost saving initiatives and/or settlement activities. • Provides network development, maintenance, and refinement activities and strategies in support of cross-market network management unit. • Assists with the design, development, management, and or implementation of strategic network configurations, including integration activities. • Optimizes interaction with assigned providers and internal business partners to manage relationships and ensure provider needs are met. • Ensures resolution of escalated issues related to claims payment, contract interpretation and parameters, or accuracy of provider contract or demographic information.

• Lead content ideation, manage performance analytics, and collaborate with marketing and design teams to boost brand visibility and audience engagement. • Own and execute the content strategy for LinkedIn pages focused on Employer Branding and Corporate Reputation. • Develop monthly and weekly content calendars that align with business priorities, EVP, and brand tone. • Craft engaging copy and creative briefs for designers, motion designers, and content creators. • Collaborate with internal stakeholders (HR, PR, Marketing, Talent Acquisition) to source and amplify authentic stories. • Track SMM performance metrics, analyze trends, and adapt content strategies accordingly. • Ensure brand voice consistency across all social media assets, adapted for different audience segments. • Stay ahead of the curve on LinkedIn algorithm updates, content formats, and platform innovations. • Benchmark against top-performing employer and corporate brands, proposing smart experiments.

• Set up and publish content in internal CMS platforms; • Follow technical specifications and deadlines for each setup task; • Ensure correctness of creatives, texts, and configurations before publishing; • Adapt to new CMS functionality and implement changes into daily workflows; • Identify and troubleshoot errors, create and submit bug reports.