AWS Solutions Engineer
Location
Philippines
Posted
155 days ago
Salary
PHP 0 - PHP 1 / year
Seniority
Senior
Job Description
AWS Solutions Engineer
TTEC Digital
• Develop technical solutions and architecture diagrams for customer proposals and RFP responses • Create Statements of Work (SOWs) that translate business requirements into actionable technical delivery plans • Support RFP/RFI responses with technical content, solution narratives, and validating responses • Collaborate with Solutions Architects to refine and validate solution designs • Produce technical documentation, solution guides, and best practice content • Create go-to-market collateral including solution briefs, technical white papers, and presentation materials • Maintain our internal knowledge base of AWS contact center solutions and integration patterns for use in our RFP
Job Requirements
- 5+ years of experience in technical pre-sales, solutions engineering, or contact center consulting
- Hands-on experience with Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK)
- Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar)
- Proven ability to create technical architecture diagrams using tools like Lucidchart, draw.io, or AWS Architecture icons
- Strong technical writing skills with experience developing SOWs, RFP responses, or technical proposals
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
- AWS Certifications (Solutions Architect, Developer, or specialty certifications)
- Experience with CTI integrations (Salesforce, ServiceNow, Microsoft Dynamics)
- Familiarity with IaC tools (Terraform, CloudFormation, CDK)
- Experience building demos or POCs for enterprise customers
- Knowledge of AI/ML services for contact centers (Lex, Bedrock, Transcribe, Comprehend)
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