• Define and lead the overall research operations strategy, ensuring alignment with enterprise vision and long-term innovation goals. • Drive operational excellence across all research programs, fostering efficiency, scalability, and impact. • Develop multi-year strategic plans for research funding, partnership growth, and resource allocation. • Collaborate with C-level executives to shape cross-departmental initiatives that connect research outputs to business and technology strategy, with a focus on integrating research roadmaps and requirements into the Product/software development planning cycles • Oversee a global portfolio of research partnerships with universities, government agencies, industry consortia, and innovation bodies. • Lead enterprise-wide grant management and funding acquisition, ensuring diversification of research revenue streams. • Establish governance frameworks to ensure compliance with grant and funding regulations, ethical standards, and data security. • Represent the organization in global research networks, advisory boards, and strategic consortiums to advance influence and visibility. • Build and optimize processes for proposal development, project delivery, monitoring, and reporting across research teams. • Oversee budgets for research programs and operational functions, ensuring efficient allocation of financial and human capital. • Define and monitor metrics for research impact, outcomes, and ROI to guide strategic decision-making and continuous improvement. • Actively reduce operational inefficiencies and modernize research delivery through the strategic adoption of AI, data analytics, and workflow automation. • Develop and monitor interactions between research and other units and divisions within the company to ensure high impact of research, knowledge transfer, timely dissemination and requirements communication. • Lead and mentor a team to deliver high-quality research outcomes and foster a culture of accountability and innovation, while embodying servant leadership and promoting proactive planning. • Establish frameworks for succession planning, workforce capability development, and leadership coaching across research functions. • Champion a culture of inclusion, ethical conduct, and collaboration across academic and industry research partnerships. • Act as a senior spokesperson and ambassador for the IOG’s research mission at global conferences, consortia, and policy forums. • Shape and influence the external funding landscape by engaging with key stakeholders, donors, and government bodies.

• Lead & Manage Daily Operations • Platform Account Operations Team — responsible for the preparation, lifecycle management, and maintenance of operational accounts on various digital and social media ecosystems. • Strategic Product Curation Team — responsible for discovering and validating high-potential products on leading global e-commerce marketplaces. • Oversee 2 operational departments: • Plan, prioritize, and coordinate daily workloads. • Ensure Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and deadlines are consistently achieved. • Optimize Platform Account Readiness • Develop and maintain lifecycle strategies for high-volume operational accounts, including initial setup and preparation. • Diagnose, troubleshoot, and resolve complex account challenges, restrictions, and behavioral issues related to platform policy. • Ensure the required inventory of operational accounts is maintained. • Work closely with engineering teams to align account behavior with operational support infrastructure. • Track key performance metrics such as account readiness success rate, longevity, platform compliance rate, and throughput. • Improve Strategic Product Curation Quality • Build and maintain clear guidelines and methodologies for identifying high-potential e-commerce products. • Monitor team performance and daily output quality. • Ensure product research relevance and alignment with current e-commerce market trends. • Cross-Team Collaboration • Act as a communication bridge between operational and technical teams. • Communicate operational bottlenecks, changes in platform behavior, and opportunities for process improvement. • Participate in strategic discussions and implement high-level operational decisions.

• Represent the company’s interests on jobsites by providing inspections, erector training, field calls and claims processing • Travel on short notice to States and countries in assigned territories • Perform warranty and claim inspections • Write field reports for the company and Builders • Assist regions with claim resolutions • Provide software training for erectors • Assist Product Excellence team to test new products

• Lead the strategy, systems, and processes powering Opensend’s go-to-market engine • Design and execute commercial operations blueprint • Optimize CRM configuration and processes • Champion continuous improvement initiatives • Develop merchant segmentation strategies