• Lead & Manage Daily Operations • Platform Account Operations Team — responsible for the preparation, lifecycle management, and maintenance of operational accounts on various digital and social media ecosystems. • Strategic Product Curation Team — responsible for discovering and validating high-potential products on leading global e-commerce marketplaces. • Oversee 2 operational departments: • Plan, prioritize, and coordinate daily workloads. • Ensure Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and deadlines are consistently achieved. • Optimize Platform Account Readiness • Develop and maintain lifecycle strategies for high-volume operational accounts, including initial setup and preparation. • Diagnose, troubleshoot, and resolve complex account challenges, restrictions, and behavioral issues related to platform policy. • Ensure the required inventory of operational accounts is maintained. • Work closely with engineering teams to align account behavior with operational support infrastructure. • Track key performance metrics such as account readiness success rate, longevity, platform compliance rate, and throughput. • Improve Strategic Product Curation Quality • Build and maintain clear guidelines and methodologies for identifying high-potential e-commerce products. • Monitor team performance and daily output quality. • Ensure product research relevance and alignment with current e-commerce market trends. • Cross-Team Collaboration • Act as a communication bridge between operational and technical teams. • Communicate operational bottlenecks, changes in platform behavior, and opportunities for process improvement. • Participate in strategic discussions and implement high-level operational decisions.

• Represent the company’s interests on jobsites by providing inspections, erector training, field calls and claims processing • Travel on short notice to States and countries in assigned territories • Perform warranty and claim inspections • Write field reports for the company and Builders • Assist regions with claim resolutions • Provide software training for erectors • Assist Product Excellence team to test new products

• Lead the strategy, systems, and processes powering Opensend’s go-to-market engine • Design and execute commercial operations blueprint • Optimize CRM configuration and processes • Champion continuous improvement initiatives • Develop merchant segmentation strategies

• Lead complex investigations across KYC, transaction monitoring, card, ITO and on-/off-ramp flows, tying together internal data, partner info and on-chain analytics. • Operationalise regulatory requirements by turning AML obligations into concrete workflows, processes and controls. • Use SQL to drive decisions, writing and reviewing queries to pull customer, transaction and device data. • Tune and maintain monitoring rules in partnership with Fraud, Compliance and Data. • Own ODD/EDD reviews for higher-risk customers, assessing SoF/SoW, geography, product usage and counterparties against our risk appetite. • Handle partner escalations end-to-end, including bank/processor cases, recalls, chargebacks, disputes and sanctions hits. • Draft high-quality narratives that clearly explain what happened, why it matters, and the rationale for account actions or reporting decisions. • Identify trends and gaps from alerts, disputes and investigations, and feed these insights into product changes, new rules, or process improvements. • Support playbook and training development so first-line teams handle low-risk scenarios confidently.