• Represent the company’s interests on jobsites by providing inspections, erector training, field calls and claims processing • Travel on short notice to States and countries in assigned territories • Perform warranty and claim inspections • Write field reports for the company and Builders • Assist regions with claim resolutions • Provide software training for erectors • Assist Product Excellence team to test new products

• Lead the strategy, systems, and processes powering Opensend’s go-to-market engine • Design and execute commercial operations blueprint • Optimize CRM configuration and processes • Champion continuous improvement initiatives • Develop merchant segmentation strategies

• Lead complex investigations across KYC, transaction monitoring, card, ITO and on-/off-ramp flows, tying together internal data, partner info and on-chain analytics. • Operationalise regulatory requirements by turning AML obligations into concrete workflows, processes and controls. • Use SQL to drive decisions, writing and reviewing queries to pull customer, transaction and device data. • Tune and maintain monitoring rules in partnership with Fraud, Compliance and Data. • Own ODD/EDD reviews for higher-risk customers, assessing SoF/SoW, geography, product usage and counterparties against our risk appetite. • Handle partner escalations end-to-end, including bank/processor cases, recalls, chargebacks, disputes and sanctions hits. • Draft high-quality narratives that clearly explain what happened, why it matters, and the rationale for account actions or reporting decisions. • Identify trends and gaps from alerts, disputes and investigations, and feed these insights into product changes, new rules, or process improvements. • Support playbook and training development so first-line teams handle low-risk scenarios confidently.

• Maintain and improve operational health across multiple production streams and geographies • Act as the first line of escalation for issues that impact profitability, timelines, or client satisfaction • Drive operational planning and cross-functional alignment with production, finance, and sales • Support Delivery Managers by setting clear expectations, reinforcing accountability, and helping them focus on high-impact work rather than day-to-day execution • Own and evolve operational KPIs, including profitability, team utilization, load balancing, and process compliance • Identify when new tools, reporting, or process changes are needed, and lead their implementation and adoption • Represent operations in client-critical situations and internal strategic discussions.