• Realizar levantamento, diagnóstico e modelagem de processos e instruções de trabalho sob a ótica de governança. • Identificar gargalos e propor soluções TO-BE focadas em produtividade e automação. • Construir métricas de desempenho e KPIs baseados em benchmarking setorial. • Elaborar desenhos técnicos utilizando a notação BPMN. • Definir e padronizar políticas e normas organizacionais.

• Collaborate with leadership to develop and refine UASI’s operating structure for managed services offering and outline policy and procedures as a road map for success. • Serve as the Engagement Leader for managed service clients work by collaborating with service line leaders to ensure the resources for the project are allocated, providing timeline and ramp for services to the client, facilitate communication surrounding quality and productivity, and manage deliverables to the client. • Ensure clarity and alignment with clients about UASI services/deliverables and manage client scope and expectations through regular communication meetings. • Monitor and manage client profit margin by monitoring key metrics including productivity, staff utilization, and managing “miscellaneous” non-attributable time. • Lead client kick off meetings and utilize strong project management skills to ensure the project meets key milestones and remains within scope. • Use critical thinking skills to assess current client state and goals, and support implement action plan to meet project and client goals. • Provide mentoring and training to staff by sharing expertise related to project deliverables, client communication, project methodologies, analysis of data and trends, etc. all within a collaborative and supportive structure. • Contribute to the successful onboarding, training and mentoring of CSMs for each service line to ensure they promote client satisfaction, growth and profitability. • Be the subject matter expert to lead, monitor and evaluate project results for the client while balancing quality and profitability. • Collaborate with Client Success Managers (CSM) to identify solution opportunities with clients. • Provide mentorship and collaboration with CSMs about how to identify insights and connect dots to fill client needs as well as develop a plan to deliver them. • Use expertise to identify new opportunities, collaborate with Sales/Account Management Team, and cultivate trusted relationships with our clients by using SME to demonstrate value. • Assist Account Management Team in acting as the SME to write and present proposals & SOWs. • Leverages professional network and demonstrate expertise through market facing activities including professional organizations, speaking, or serving as a UASI Ambassador. • Client Satisfaction • Revenue and margin attainment

• Responsible for ensuring successful implementation and support (post go-live) for HCM and additional modules under HCM • Work independently with limited direction as a consultant on multiple client engagements • Understand client business requirements, provide guidance throughout design, configuration, and prototype • Support clients during Annual Events as needed • Collaborate with cross-functional counterparts for clear communication and project alignment • Maintain timely project forecasts • Partner with sales and serve as a Subject Matter Expert • Advise on Workday best practices and build strong client relationships

• Design, develop, and optimize complex stored procedures, functions, and queries • Debug and troubleshoot complex SQL code to ensure performance and accuracy • Maintain and improve reliability of the existing SQL codebase • Enhance, debug, and refactor existing SSRS reports • Transition or rewrite reports to new data structures and formats • Ensure data consistency and accuracy across multiple reporting environments • Design and implement new applications and services using C#, VB.NET, and WCF • Maintain and improve existing .NET components and services • Collaborate on developing new systems that integrate with SQL Server data sources • Work with SSIS packages for data migration, transformation, and loading (ETL) • Collaborate with cross-functional teams to ensure seamless data flow across systems • Use TFS/TFS DevOps for version control, continuous integration, and task management • Participate in daily peer code reviews and maintain high coding standards • Monitor alerts and system health to ensure high availability and reliability • Respond to and resolve daily deliverables and ad hoc requests efficiently