4MATT

• Configure and maintain ServiceNow Discovery, including MID Servers, probes, sensors and patterns. • Implement and maintain Service Mapping, defining topologies and relationships between services and infrastructure. • Integrate ServiceNow with inventory and security tools such as SCCM, Intune, Axonius, SentinelOne, CrowdStrike, Jamf, Tanium, Lansweeper, among others. • Develop and consume REST/SOAP APIs, creating data sources, import sets and transform maps to ingest external data. • Perform technical troubleshooting and make adjustments to data collection, connectivity or data transformation. • Collaborate with clients and the internal team to ensure the technical success of deliveries. • Document configurations, scripts, integrations and implemented best practices.

• Orientação em Melhores Práticas: Guiar o cliente em práticas de ITAM • Workshops de Processos com BPC: Conduzir sessões de descoberta • Avaliação de Maturidade: Diagnosticar o nível de maturidade em HAM • Implantação End-to-End: Acompanhar e orientar o time na configuração do HAM Professional • Integrações: Planejar e supervisionar integrações com SCCM, Intune • Normalização: Parametrizar e otimizar o Content Service • Flow Designer: Desenvolver lógicas e automações • Elaborar documentação As-Built e especificações técnicas • Apoiar e conduzir o processo de UAT • Ministrar treinamentos para Asset Managers e Inventory Analysts

• Independently qualify commercial leads • Conduct discovery meetings and present solutions at a functional level • Support the preparation of technical proposals for medium-complexity opportunities • Perform active prospecting, manage accounts, and run discovery meetings to identify customer pain points and maturity • Present the company and ServiceNow and ITAM solutions at a functional level, mapping needs to the portfolio • Define next steps, structure advancement plans, and execute Account-Based Marketing (ABM) strategies • Prepare technical proposals of low to medium complexity and serve as a bridge between leads, closers, and vendors • Keep the CRM updated with strategic records and ensure pipeline predictability • Meet individual targets for generating and qualifying opportunities.

• Implementation and configuration of ServiceNow solutions to meet clients' specific needs. • Provide support to clients in resolving questions related to the ServiceNow platform. • Assist in preparing training sessions for end users on how to effectively use the ServiceNow platform. • Support creation, creation and/or updating of technical documentation, including user manuals, implementation guides, standard operating procedures, etc. • Properly document developed code, implemented processes, and adopted technical solutions, ensuring knowledge transfer and facilitating future maintenance. • Participate in quality testing to ensure that implemented solutions meet client requirements and are free of defects. • Work closely with clients to understand their business needs and translate them into functional and technical requirements for implementation in ServiceNow. • Work closely with other team members to ensure the success of ServiceNow projects.

• Realizar levantamento, diagnóstico e modelagem de processos e instruções de trabalho sob a ótica de governança. • Identificar gargalos e propor soluções TO-BE focadas em produtividade e automação. • Construir métricas de desempenho e KPIs baseados em benchmarking setorial. • Elaborar desenhos técnicos utilizando a notação BPMN. • Definir e padronizar políticas e normas organizacionais.