• Design, implement, and tune live economy systems, including currencies, stores, rewards, and monetization loops. • Collaborate with analytics and product partners to interpret telemetry and KPIs, identifying actionable opportunities for engagement and revenue growth. • Define and maintain live event frameworks, seasonal structures, and cadence plans that encourage player return and spending. • Author clear documentation and economy models to communicate feature intent and tuning logic. • Partner with engineering and BI teams to ensure telemetry hooks are in place and reliable. • Evaluate and iterate on reward balance, progression pacing, and offers based on data and community feedback. • Maintain awareness of F2P best practices and trends in the social casino and live service space. • Support the long-term sustainability of Prominence Poker by contributing to live strategy, retention planning, and player experience goals. • Collaborate effectively across disciplines and time zones; occasional travel may be required for project needs.

• Lead, mentor, and grow the Design Research team—building research capability, fostering psychological safety, and developing consistent standards of excellence across evaluative and generative methods • Craft and lead a design research strategy that informs product vision, company goals, and long-term opportunities in an AI era • Drive streams of work to find and fix user issues across Canva’s product surfaces • Enable product teams to confidently conduct their own research through training, templates, and shared frameworks • Evolve the Design Research sub specialty by strengthening methodologies, elevating craft standards, and integrating AI-assisted techniques that improve speed, quality, and scale • Set and maintain a quality bar for design research - both via hands-on research, and coaching, training, processes, and oversight • Define and measure research success metrics • Define and manage the research tool ecosystem - including AI-enabled platforms that improve insight generation, collaboration, and organisational understanding

• Structure and write story pitches, outlines, character-driven scripts, and ancillary copy within tight deadlines, owning the process from concept to final product • Communicate the narrative vision of the game’s Lead Designers verbally and in writing, across internal departments and with external brand partners • Help shape high-level overarching stories for upcoming features, events, and/or large content releases • Proactively contribute in brainstorming sessions and writers’ rooms by pitching ideas for researched, on-brand story arcs and quests within limited art and design scope • Integrate inventive writing with design to support both creative and monetization objectives • Work directly with Product, Design, Production, Art, and Animation to coordinate all facets of Narrative with F2P mobile business goals • Innovate with high accuracy across multiple iterations, addressing feedback, incorporating notes, and executing revisions from internal teams and external partners

• Independently lead service design execution across multiple large and complex projects or workstreams as an individual contributor. • Demonstrate strong analytical and creative thinking on how to improve the end-to-end, front-to-back, and multi-modal user experience across your assigned product, project, or portfolio. • Understand the relevant policies, infrastructure, technology, and system constraints that affect the experience within a given government service. • Highlight potential gaps and areas of opportunity for improvement across the whole service, including client, staff, or processes, focusing holistically on all channels of interaction. • Use common service design methods and artifacts to document proposed service interventions and clearly communicate your understanding to the team and government partners of current and proposed future state of a service, such as journey maps, service blueprints, system diagrams, and ecosystem maps. • Define ways in which a service intervention’s impact can be measured and how impact metrics ladder up to stakeholder goals and user needs. • Participate in planning and carrying out user research activities and synthesizing research findings, typically in partnership with qualitative user researchers. • Create and test design interventions and/or hypotheses by creating low, mid, or high-fidelity prototypes. Use these to generate useful feedback and iterate towards the best solution for people impacted. • Partner closely with individual contributors and managers from other disciplines (e.g., engineering, research, product, data science, and program) to find elegant but practical solutions to design challenges. • Design and facilitate collaborative sessions/workshops with internal and external stakeholders to gather input on design directions, identify priority user stories to focus on, and drive alignment around strategic design directions. • Develop and maintain collaborative, professional relationships with government partners, CBOs, and advisory consultants necessary to achieve successful project outcomes. • Deliver presentations to internal and external partners that capture attention and convey key messages succinctly, using storytelling techniques and visual communication to highlight client and worker experience. • Participate in project or portfolio conversations and provide your input as a service design subject matter expert to inform strategic decisions about project and product direction. • Participate in operational and best-practices initiatives within the Service Design discipline and the broader User Experience department. • Act as a mentor to support more junior design staff in their work by pairing, coaching, and raising the quality bar of outputs. • Deliver constructive critical design feedback to UX and service design peers. • Serve as a champion of Service Design across the organization, participating in teaching and learning opportunities, and evangelizing human-centered design. • Contribute to the organization's credibility and thought leadership in design. • Other duties as assigned.