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The branch to Innovation, Talent and Results
Community Engagement Coordinator – Communications Project Coordinator
Location
Poland
Posted
154 days ago
Salary
0
Seniority
Senior
Job Description
Community Engagement Coordinator – Communications Project Coordinator
Infotree Global Solutions
• Plan and execute weekly and monthly communication initiatives to keep the customer community informed and engaged. • Co-own the help center by writing, reviewing, and maintaining articles, and keeping the knowledge hub accurate and up to date. • Build and update community courses and clearly communicate product changes in collaboration with product teams. • Support the planning, scheduling, and coordination of events and webinars aligned with communication goals. • Share updates through the right channels and support customers with product-related questions when needed. • Follow up on plans, schedule meetings, prepare agendas, mentor junior coordinators, troubleshoot issues, report bugs, and collect product feedback.
Job Requirements
- Exceptional written and verbal communication skills in English
- Strong organizational skills and a proactive, solutions-oriented mindset
- Confidence managing stakeholders and setting clear expectations
- Ability to think both critically and creatively, work to deadlines, and iterate quickly based on feedback
- A flexible, quick learner who can become autonomous in answering customer questions
- Natural leadership skills with a coaching and mentoring approach
Benefits
- Flexible work arrangements
- Professional development opportunities
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