Job Closed
This listing is no longer active.
Built on more than 130 years of experience, GE Vernova, a division of General Electric (GE), is leading a new era of energy by electrifying the world while work
Software Support Engineer
Location
Norway
Posted
159 days ago
Salary
0
Seniority
Senior
Job Description
Software Support Engineer
General Electric - GE
• Provide expertise in sustained customer success and growth in the post-sales customer lifecycle. • Research and troubleshoot issues involving GE Digital solutions. • Develop strong customer relationships and serve as the interface between customer and GE. • Participate in on-call rotations, usually a week per month. • Consult supervisor or more senior team members for issues outside of defined instructions/parameters.
Job Requirements
- Experience in the Services & Digital Customer Support Engineering.
- Knowledge level is comparable to a Bachelor's degree from an accredited university or equivalent.
- Experience of EMS.
- Strong oral and written communication skills.
- Ability to document, plan, market, and execute programs.
- Desirable Experience: Experience with e-terra.
- Knowledge of docker, Jenkins, Git Hub or Kubernetes.
Benefits
- Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.
- Our salary and benefits are everything you’d expect from an organization with global strength and scale.
- Career opportunities in a culture that fosters care, collaboration and support.
Related Guides
Related Categories
Related Job Pages
More Support Engineer Jobs
• Providing expertise in all technical components of the API Security platform. • Working remotely to assist Presales and post-sales customers and collaborate with internal teams to resolve issues effectively • Owning the resolution of complex support escalations from multiple stakeholders end-to-end • Deflecting technical escalations from reaching the R&D team • Writing scripts, improving internal tools, and creating processes to support customers and internal stakeholders • Reproducing customer issues, finding workarounds, and writing high quality bug reports and documentation • Working on-call shifts, including nights, weekends, and select holidays, may be required
• Provide technical support for customers by monitoring network systems and responding to alerts and incidents. • Investigate and troubleshoot Cloud PBX, UCaaS, and CCaaS service issues. • Pull and analyze Call Detail Records (CDRs) to identify and resolve service-impacting problems. • Respond to incoming customer requests via phone, email, and ticketing systems. • Collaborate with internal teams to escalate and resolve network or voice-related issues. • Maintain detailed and accurate documentation throughout the troubleshooting process. • Demonstrate professionalism and clear communication in all customer and vendor interactions. • Support a 24/7 operations environment with occasional weekend, holiday, or off-hour shifts as needed.
Analista de Suporte de Sistemas – Nível 2
Estratégia ConcursosReferência na preparação de alunos para Concursos Públicos, por meio de cursos online em PDF + Videoaulas, 100% focados.
• Atuar com o suporte nível 2 dentro do time de Tecnologia • Prestar atendimento por meio de canais internos e ferramenta de chamados (JIRA e/ou Zendesk) orientando os clientes internos (suporte nível 1) à solução • Fazer a interface entre o time de suporte nível 1 e o time de suporte nível 3 da área de Tecnologia • Analisar documentação de requisitos (técnicas e funcionais) a fim de entender a regra do produto, e entender a situação a ser resolvida • Realizar a simulação das situações reportadas pelos clientes no ambiente interno de testes e, caso necessário, direcionar ao time responsável para correção no produto • Apoiar o time de desenvolvimento na validação de correções • Implantar e sugerir melhorias em documentação e processos • Monitorar de forma ativa e reativa o ambiente produtivo • Participar e realizar treinamentos internos, preparando material didático e desenvolvendo os demais da equipe (Suporte Nível 1).
• Technical Support Role: Oracle technical support Sales and distribution • Independently managed proceed for Issue Resolution and enhancements of customizations in Oracle EBS present in Business Flows.
