Product Support Engineer
Location
United States
Posted
158 days ago
Salary
0
Seniority
Senior
Job Description
Product Support Engineer
Akamai Technologies
• Providing expertise in all technical components of the API Security platform. • Working remotely to assist Presales and post-sales customers and collaborate with internal teams to resolve issues effectively • Owning the resolution of complex support escalations from multiple stakeholders end-to-end • Deflecting technical escalations from reaching the R&D team • Writing scripts, improving internal tools, and creating processes to support customers and internal stakeholders • Reproducing customer issues, finding workarounds, and writing high quality bug reports and documentation • Working on-call shifts, including nights, weekends, and select holidays, may be required
Job Requirements
- Have a Bachelor's Degree in Computer Science/Engineering or High School Diploma in a related subject
- Have 4+ years of experience supporting B2B software products, including complex escalations, deployments, and SaaS platforms
- Demonstrate capability to collaborate with Engineering and R&D teams to identify and resolve complex technical challenges effectively.
- Show expertise in three or more areas: Linux, SQL, Docker, Kubernetes, AWS/Azure, web, APIs, networking, scripting, or related technologies.
- Demonstrate expertise in prioritizing customers, ensuring responsiveness, and taking responsibility for delivering exceptional service outcomes.
- Clear and effective English communication skills across technical and non-technical audiences.
Benefits
- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors
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