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Machine learning platform to empower OEMs and their partners to make vehicles safer, more reliable, and personalized.
Director – Customer Success, Fleets
Location
United States
Posted
170 days ago
Salary
0
Seniority
Lead
Job Description
Director – Customer Success, Fleets
Viaduct
• Lead and oversee customer engagement, consulting and/or analytics projects from inception to completion, ensuring timely delivery and high-quality outputs. • Develop and maintain strong relationships with customers, understanding their needs and translating them into actionable analytics solutions. • Collaborate and provide expert guidance to the product, engineering and data science teams, fostering a culture of continuous learning and improvement. • Ensure the alignment of analytics projects with business value. • Monitor project progress, manage risks, prioritize actions, and ensure adherence to budgets and timelines. • Present findings and recommendations to senior management and customers, effectively communicating complex data insight resulting in business value. • Develop strategy and lead execution of customer engagement extensions and renewals. • Stay updated with the latest trends and technologies in data analytics and apply them to improve our software. • Work with customers to gather software requests and prioritize backlog with product teams.
Job Requirements
- 10+ years of experience in in customer-facing roles (as an Engagement Manager, Customer Success, etc..).
- Proven track record of managing and delivering large-scale analytics projects with diverse teams
- The ability to build and maintain strong customer relationships.
- Demonstrated ability to innovate and drive business growth through analytics
- Ability to manage multiple projects simultaneously
- Exceptional communication and presentation skills, with the ability to convey complex data insights to non-technical stakeholders
- Prior experience using data analytics software and programming languages such as SQL, Python, R, and/or Tableau
- Strong problem-solving skills and the ability to think strategically
Benefits
- Compensation: 85% fixed salary + 15% bonus based on performance
- Travel: 0-50%
- Role Type: Individual Contributor
- Employment Type: Full Time
- Work site: Up to 100% work from home
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