• Assess and approve any changes to Apheresis Collection Module, courier tracking, order intake and order processing systems to assure validated state of the systems is maintained. • Assist in the management of an apheresis and treatment center (ATC) qualification process using risk-based tools for qualification, training, monitoring and disqualification. • Collaborate with our Commercial operations in the routine management of the ATC relationships and Supply Chain for courier qualification and monitoring processes. • Perform a variety of audits, qualify and monitor compliance to qualification requirements. • Maintain the monitoring schedule and approved ATC list. • Assist with resolution of ATC and courier issues and discrepancies, and the investigations to resolve the issues. • Support and/or own quality records (Deviations, CAPA, Change control, etc.) • Assist in the development, implementation and management of ATC management system (GVault) • Support inspection readiness plans and interact with regulatory agencies during inspections on ATC-related matters, as needed. • Ability to travel up to 40%

• Provide administrative support to the Facilities Manager, including scheduling, documentation, and follow-ups. • Communicate clearly and professionally with internal teams, vendors, and service providers—both verbally and in writing. • Assist in coordinating facility maintenance, repairs, and vendor services. • Track and manage purchase orders, invoices, and budget-related documentation. • Maintain organized records of contracts, service agreements, and compliance documents. • Support negotiation efforts with vendors to ensure cost-effective solutions. • Organize and update spreadsheets and reports using Microsoft Excel. • Collaborate and communicate effectively with internal and external partners. • Help identify and implement process improvements to streamline operations. • Prioritize tasks and manage time effectively in a fast-paced environment.

• Propietario de la incorporación técnica de nuevos clientes de Travel Pay, incluyendo registro corporativo, configuración de número de tarjeta real (RCN) y configuración de alias. • Gestionar campos de datos personalizados (hasta 29 campos por plantilla), restricciones basadas en MCC, grupos de compra y flujos de aprobación. • Preparar y enviar documentación de registro a Mastercard, coordinar con gerentes de implementación de Mastercard y gestionar formularios de embarque para operaciones de VCN. • Servir como el primer punto de contacto operativo para preguntas sobre capacidades de productos, proporcionando respuestas estructuradas y razonadas y apoyando propuestas de configuración previas a la venta. • Resolver incidentes operacionales relacionados con VCNs rechazados, desajustes de conciliación entre registros de reservaciones y transacciones, y configuración de datos enriquecidos (Smart Data / CDF3). • Documentar SOPs y libros de registro en Google Drive o herramientas similares para transitar de tareas ad-hoc a un flujo operativo estructurado y escalable.

• Own the AccuLynx CRM, transforming a backlog of data into a reliable system for daily operations. • Prepare accurate estimates, track job costs, and manage invoices to ensure profitability. • Act as the central hub for team coordination, ordering RoofScope reports and providing operational summaries. • Identify gaps in workflows, maintain supplier pricing, and manage the owner’s inbox.