• Provide administrative support to the Facilities Manager, including scheduling, documentation, and follow-ups. • Communicate clearly and professionally with internal teams, vendors, and service providers—both verbally and in writing. • Assist in coordinating facility maintenance, repairs, and vendor services. • Track and manage purchase orders, invoices, and budget-related documentation. • Maintain organized records of contracts, service agreements, and compliance documents. • Support negotiation efforts with vendors to ensure cost-effective solutions. • Organize and update spreadsheets and reports using Microsoft Excel. • Collaborate and communicate effectively with internal and external partners. • Help identify and implement process improvements to streamline operations. • Prioritize tasks and manage time effectively in a fast-paced environment.

• Propietario de la incorporación técnica de nuevos clientes de Travel Pay, incluyendo registro corporativo, configuración de número de tarjeta real (RCN) y configuración de alias. • Gestionar campos de datos personalizados (hasta 29 campos por plantilla), restricciones basadas en MCC, grupos de compra y flujos de aprobación. • Preparar y enviar documentación de registro a Mastercard, coordinar con gerentes de implementación de Mastercard y gestionar formularios de embarque para operaciones de VCN. • Servir como el primer punto de contacto operativo para preguntas sobre capacidades de productos, proporcionando respuestas estructuradas y razonadas y apoyando propuestas de configuración previas a la venta. • Resolver incidentes operacionales relacionados con VCNs rechazados, desajustes de conciliación entre registros de reservaciones y transacciones, y configuración de datos enriquecidos (Smart Data / CDF3). • Documentar SOPs y libros de registro en Google Drive o herramientas similares para transitar de tareas ad-hoc a un flujo operativo estructurado y escalable.

• Own the AccuLynx CRM, transforming a backlog of data into a reliable system for daily operations. • Prepare accurate estimates, track job costs, and manage invoices to ensure profitability. • Act as the central hub for team coordination, ordering RoofScope reports and providing operational summaries. • Identify gaps in workflows, maintain supplier pricing, and manage the owner’s inbox.

• Logistical Routing & Matching : Own the day-to-day deployment of instructional staff, independently solving multi-variable scheduling constraints across NYC transit routes, virtual time zones, and client preferences. • Team Management : Direct, train, and manage operational support staff (coordinators and virtual assistants) responsible for data entry, billing, and baseline scheduling tasks. • Premium Client Management : Act as the definitive point of contact for high-expectation B2C clients. • Systems Architecture : Build and maintain advanced spreadsheet models and CRM pipelines to track tutor utilization, student progress, and operational bottlenecks. • Capacity Planning : Identify gaps in tutor capacity across specific subjects or geographic zones and trigger recruitment or training workflows to resolve them proactively.