• Create and execute test cases to identify problems in mobile and web applications • Analyze bugs and errors found during tests • Document results of tests for the software development team • Recommend improvements in software to enhance the user experience • Ability to communicate effectively with Project Managers about the issues/bugs found during testing • Work together with the software developers to enhance and improve applications as well as QA processes Maintain updated knowledge of industry trends and advancements • Suggest solutions to identified product problems • Collect quality data • Identify key KPIs for product quality • Prepare and present reports and metrics to Senior Management

• This is a remote position. • We are seeking a QA Tester Lead to join our team, candidate will be responsible for the project's test strategy, test approach, test planning, test preparation, test documentation, and the day-to-day management and execution of the testing phase of the project, including leading testing teams to deliver the project(s) that span across business units. • The lead will manage QA resources, schedules, and adhere to quality gates and SDLC guidelines throughout the project life cycle. • This also includes managing QA multiple environments, QA Testers, issues, and risks. • The QA Test Lead will work directly with the Project Manager, Client stakeholders and 3rd party vendor to manage and complete all assigned project deliverables. • The QA Test Lead will run the testing phases of the project on a day-to-day basis within established constraints. • The QA Test Lead is also accountable for managing system integration(SIT), QA unit, regression and User Acceptance testing.

• Evaluate requirements, specifications, functions, performance, reliability, usability, testability, scalability, and security within the software. • Assess new/modified software programs and development procedures to ensure they function according to user requirements • Use business requirements and test scenarios to create detailed manual test cases. • Strive to develop well-thought-out, reusable testing scripts. • Track and analyze quality assurance metrics, including defects, defect counts, and test results. • Convert manual test cases into automated test cases using automated testing tools. • Offer insights and recommendations on testing environments, change management procedures, and testing tools. • Understand and translate customer business requirements and needs into test cases with expected results. • Participate in weekly meetings and maintain regular communication with users and systems programmers to compile comprehensive requirements and resolve issues.

• Ensure product excellence by developing and executing comprehensive test plans that validate functionality, performance, and user expectations. • Drive quality at every stage of the Agile development cycle by participating in sprint planning, analyzing user stories, and defining testable acceptance criteria. • Develop and maintain automated tests that enhance efficiency, increase test coverage, and reduce reliance on manual testing. • Conduct exploratory and manual testing to uncover bugs, usability issues, and edge-case failures that automated tests may miss. • Identify and test functional edge cases that challenge system boundaries and expose potential vulnerabilities. • Support cross-functional delivery by working closely with offshore QA teams to ensure timely and high-quality test execution. • Validate data integrity by writing and executing SQL queries and database-level tests. • Test across platforms and services, including APIs, encryption and file management systems, queue services, and databases, ensuring reliability and secure data handling. • Lead automation initiatives by identifying opportunities for automation and implementing strategies that reduce manual effort and accelerate delivery. • Champion a customer-first mindset by maintaining a strong focus on user experience, performance, and system security in all QA activities.