• Ensure product excellence by developing and executing comprehensive test plans that validate functionality, performance, and user expectations. • Drive quality at every stage of the Agile development cycle by participating in sprint planning, analyzing user stories, and defining testable acceptance criteria. • Develop and maintain automated tests that enhance efficiency, increase test coverage, and reduce reliance on manual testing. • Conduct exploratory and manual testing to uncover bugs, usability issues, and edge-case failures that automated tests may miss. • Identify and test functional edge cases that challenge system boundaries and expose potential vulnerabilities. • Support cross-functional delivery by working closely with offshore QA teams to ensure timely and high-quality test execution. • Validate data integrity by writing and executing SQL queries and database-level tests. • Test across platforms and services, including APIs, encryption and file management systems, queue services, and databases, ensuring reliability and secure data handling. • Lead automation initiatives by identifying opportunities for automation and implementing strategies that reduce manual effort and accelerate delivery. • Champion a customer-first mindset by maintaining a strong focus on user experience, performance, and system security in all QA activities.

• Architect and implement scalable test automation solutions using modern technologies, particularly Playwright (primary focus) and Selenium with C# • Oversee and support nine QAs across multiple Scrum teams • Collaborate with four automation engineers to align testing strategies and frameworks • Drive quality assurance best practices through leadership and mentorship • Automate test cases within sprints using modern tools including Claude AI and Playwright • Orchestrate end-to-end testing strategies, including functional, regression, and performance testing • Champion continuous integration practices by integrating automated testing into CI/CD pipelines • Foster collaboration between development, product, and QA teams to ensure optimal test coverage • Analyze test results, document issues, and coordinate resolution efforts • Establish and track key quality metrics to drive continuous improvement • Participate in code reviews and provide feedback to improve test automation quality

• Carry out procedures to ensure that all information technology solutions and services meet company quality standards and user requirements • Design and execute test plans, manual and automated test scripts, and test cases based on project requirements and objectives • Perform system, integration, functional, data validation, and performance testing as well as facilitate user acceptance testing • Utilize test automation tools and scripts, where feasible, to streamline test cycle execution • Utilize test management tools to document test plans and to report test results and defects • Work is primarily task based testing and maintenance activities • Proactively provide status, raise issues, and communicate necessary information on a regular basis via stand-up meetings, 1-on-1 meetings, and/or impromptu occasions

• Create detailed, comprehensive, and well-structured test plans and test cases • Review tickets (bugs, enhancements, new features) and other technical documents to engage in each phase of the software development lifecycle • Create, run, repair, manual, and automated tests using frameworks like Playwright • Plan and build automated testing frameworks that integrate with development workflows - determining what to automate (regression tests, API endpoints, critical user flows) and when to run which tests • Estimate, prioritize, plan, coordinate, and perform quality testing activities • Collaborate closely with cross-functional scrum teams and across the larger company • Demonstrate best practices in everything you do, including meaningful test coverage and striving to ensure maintainability • Mentor junior QA team members and advocate for quality standards • Design and maintain test data strategies, including creating hundreds of thousands of Salesforce records for performance testing, managing data versions, and ensuring clean test environments • Design and execute performance testing strategies to identify system bottlenecks, load limits, and optimization opportunities using appropriate testing tools • Integrate automated tests into CI/CD pipelines (GitHub Actions, Cumulus CI, MetaDeploy) to provide fast feedback on code changes and act as deployment gates