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• Own end-to-end project planning: scope, milestones, timeline, and deliverables • Establish and maintain project governance cadences • Coordinate cross-functional teams to deliver milestones on time and to agreed quality standards • Track and manage dependencies across internal teams, vendors, and external partners • Manage scope changes through structured change control, ensuring alignment on impacts to timeline, cost, and delivery capacity • Facilitate delivery execution rhythms (working sessions, weekly check-ins, steering/leadership updates as needed) • Maintain high-quality documentation: project plans, schedules, meeting minutes, stakeholder updates, and handover packs • Ensure deliverables meet defined acceptance criteria and are operationally ready for go-live • Produce concise project dashboards and executive summaries highlighting delivery confidence, risks, dependencies, and key decisions • Use project management tools such as Smartsheet and/or Odoo Projects for planning, tracking, and reporting • Demonstrate working knowledge of Jira to collaborate with product/engineering teams (read boards, interpret epics/stories, track progress and dependencies) • Support intake reviews and ensure projects follow PMO governance standards before major commitments or releases • Drive continuous improvement by identifying recurring delivery friction points and proposing pragmatic process enhancements

• Own end-to-end project planning: scope, milestones, timeline, and deliverables • Establish and maintain project governance cadences • Coordinate cross-functional teams to deliver milestones on time and to agreed quality standards • Track and manage dependencies across internal teams, vendors, and external partners • Manage scope changes through structured change control, ensuring alignment on impacts to timeline, cost, and delivery capacity • Facilitate delivery execution rhythms (working sessions, weekly check-ins, steering/leadership updates as needed) • Maintain high-quality documentation: project plans, schedules, meeting minutes, stakeholder updates, and handover packs • Ensure deliverables meet defined acceptance criteria and are operationally ready for go-live • Produce concise project dashboards and executive summaries highlighting delivery confidence, risks, dependencies, and key decisions • Use project management tools such as Smartsheet and/or Odoo Projects for planning, tracking, and reporting • Demonstrate working knowledge of **Jira **to collaborate with product/engineering teams (read boards, interpret epics/stories, track progress and dependencies) • Support intake reviews and ensure projects follow PMO governance standards before major commitments or releases • Drive continuous improvement by identifying recurring delivery friction points and proposing pragmatic process enhancements

• Follow company policies and instructions, and maintain the company's equipment and prestigious image • Adhere to working hours, schedules, breaks, and tasks assigned; deliver work before the deadline • Answer contact center inbound calls and serve customers with the required services • Handle inbound and outbound customer transactions across all channels including voice, WhatsApp, social media, email, live chat, and any other customer service channels • Handle customer complaints, inquiries, and feedback through all customer service channels; ensure mastery shopping services and enhance customer satisfaction • Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution • Make outbound telemarketing and sales calls for company projects • Collect and accurately record customer feedback and information • Maintain and achieve individual Key Performance Indicators (KPIs) including quality scores, resolution time, and customer satisfaction metrics • Contribute to enhancing overall customer experience and satisfaction • Update customer records and case logs in the CRM system accurately

• Work closely with the **Talent Acquisition team** to support hiring needs across **Europe** • Partner with hiring managers and internal stakeholders to understand role requirements and candidate profiles • Manage and support the **end-to-end recruitment process** for Europe-based roles • Source, identify, and engage high-quality candidates through LinkedIn, job boards, referrals, and direct outreach • Build and maintain strong talent pipelines for current and future hiring needs • Conduct initial screening calls and assess candidates against role requirements and overall fit • Share shortlisted candidates with relevant notes and recommendations • Coordinate interviews and ensure a smooth and professional candidate experience • Support with market mapping and talent insights across key European markets • Maintain accurate recruitment updates and candidate tracking • Represent the company professionally and positively in the market

- Support execution of governance processes across teams and regions - Track actions, decisions and follow-ups from governance meetings - Coordinate with stakeholders to ensure timely updates and alignment - Assist in preparing governance summaries and internal reports - Maintain and update governance trackers, including: - Policy/SOP Master Sheet - Risk register - Issue and action logs - Ensure trackers are accurate, consistently structured and up to date - Flag missing inputs, inconsistencies or overdue actions - Support formatting and standardization of: - SOPs and policies - Templates and internal documentation - Ensure documents follow naming conventions, version control and consistent structure - Identify and flag outdated, duplicated or unclear documentation - Maintain and update the webook.com Hub (internal portal) to ensure content is accurate and up to date - Support maintenance of centralized repositories (shared drives, internal tools) - Ensure documents are properly stored, accessible and clearly owned - Assist in organizing folder structures, access and governance standards - Support management of governance calendar (policy reviews, compliance checks, internal audits) - Track deadlines and send reminders to relevant stakeholders - Follow up on pending actions and updates - Exposure to how governance operates in a high-growth, multi-country tech company - Understanding of how decisions, risks and processes are managed at scale - Hands-on experience working across Operations, Finance, Legal, HR, IT and Marketing - Development of skills in documentation, tracking, coordination and structured reporting

Do you want to love what you do at work? Make a real impact? Help shape experiences that transform how people connect, celebrate, and engage with events? Are you excited to work with a team that challenges the status quo, breaks away from the ordinary, and builds what's next? If yes, you're in the right place. webook.com is one of the leading event ticketing and experience platforms, known for its innovation, agility, and ability to scale. We've powered some of the largest events in the region, with over 2 billion SAR in ticket sales and now we're expanding globally. Role Overview We’re looking for a hands-on Recruiter to support our hiring efforts across Europe, working closely with our Talent Acquisition team and internal hiring stakeholders. This person will act as an extension of the internal TA function, helping drive hiring activity across Europe by building talent pipelines, sourcing strong candidates, conducting initial outreach and screening, and supporting recruitment delivery across multiple roles and markets. The ideal candidate is someone who understands how to work collaboratively within an internal recruitment setup while also being confident enough to independently drive progress and deliver results. This opportunity can be structured as either part-time or freelance/contract-based, depending on the profile and availability. Key Responsibilities: - Work closely with the Talent Acquisition team to support hiring needs across Europe - Partner with hiring managers and internal stakeholders to understand role requirements and candidate profiles - Manage and support the end-to-end recruitment process for Europe-based roles - Source, identify, and engage high-quality candidates through LinkedIn, job boards, referrals, and direct outreach - Build and maintain strong talent pipelines for current and future hiring needs - Conduct initial screening calls and assess candidates against role requirements and overall fit - Share shortlisted candidates with relevant notes and recommendations - Coordinate interviews and ensure a smooth and professional candidate experience - Support with market mapping and talent insights across key European markets - Maintain accurate recruitment updates and candidate tracking - Represent the company professionally and positively in the market

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. Role Overview: The Governance Operations Intern supports the execution of governance processes across the organization, ensuring that trackers, documentation and coordination activities are consistently maintained and up to date. The role combines structured administrative work (such as maintaining trackers, organizing documentation, and capturing meeting outputs) with exposure to how governance operates in a fast-growing, multi-country technology company. Working closely with the PM, Operations and Governance, as well as cross-functional teams (Marketing, Event Operations, Finance, Legal, HR and IT), you will gain practical insight into how decisions are tracked, risks are managed and processes are standardized across regions. Key Responsibilities 1- Governance Operations & Coordination - Support execution of governance processes across teams and regions - Track actions, decisions and follow-ups from governance meetings - Coordinate with stakeholders to ensure timely updates and alignment - Assist in preparing governance summaries and internal reports 2- Tracking & Reporting - Maintain and update governance trackers, including: - Policy/SOP Master Sheet - Risk register - Issue and action logs - Ensure trackers are accurate, consistently structured and up to date - Flag missing inputs, inconsistencies or overdue actions 3- Documentation & Standardization - Support formatting and standardization of: - SOPs and policies - Templates and internal documentation - Ensure documents follow naming conventions, version control and consistent structure - Identify and flag outdated, duplicated or unclear documentation 4- Knowledge Management & Folder Governance - Maintain and update the webook.com Hub (internal portal) to ensure content is accurate and up to date - Support maintenance of centralized repositories (shared drives, internal tools) - Ensure documents are properly stored, accessible and clearly owned - Assist in organizing folder structures, access and governance standards 5- Governance Calendar & Follow-ups - Support management of governance calendar (policy reviews, compliance checks, internal audits) - Track deadlines and send reminders to relevant stakeholders - Follow up on pending actions and updates 6- Learning & Exposure - Exposure to how governance operates in a high-growth, multi-country tech company - Understanding of how decisions, risks and processes are managed at scale - Hands-on experience working across Operations, Finance, Legal, HR, IT and Marketing - Development of skills in documentation, tracking, coordination and structured reporting

• Own end-to-end project planning: scope, milestones, timeline, and deliverables • Drive project governance cadence • Coordinate cross-functional teams to deliver milestones on time and to agreed quality standards • Track and manage dependencies across teams, vendors, and third parties; escalate blockers with clear options and trade-offs • Manage scope changes through structured change control, ensuring alignment on impacts to timeline, cost, and delivery capacity • Facilitate delivery execution rhythms (working sessions, weekly check-ins, steering/leadership updates as needed) • Maintain high-quality documentation: project plans, schedules, meeting minutes, stakeholder updates, and handover packs • Ensure deliverables meet defined acceptance criteria and are operationally ready for go-live • Produce concise reporting dashboards and executive summaries with delivery confidence indicators and key risks • Use Smartsheet and/or Odoo Projects as the primary project management tools for planning, tracking, and reporting • Demonstrate working knowledge of Jira to collaborate with product/engineering teams (read boards, interpret epics/stories, track progress and dependencies) • Support intake reviews and ensure projects follow PMO governance standards before major commitments or releases • Drive continuous improvement by identifying recurring delivery friction points and proposing pragmatic process enhancements

• Build multi-step, tool-using agents that plan, retrieve, act, and verify. • Design agent architectures, integrate tools/APIs, and deliver robust execution with safety and observability. • Architect agent loops (planning, memory, retrieval, tool use, self-verification). • Implement tools (functions/APIs/DB queries/files) and MCP-style interfaces. • Combine RAG with agents: chunking, embeddings, retrieval, reranking, grounding. • Add guardrails: execution sandboxes, permissions, rate limits, PII policies. • Build evaluation for agents (task success, autonomy depth, recovery rate). • Optimize for reliability, determinism where needed, and cost.