• Ensure the availability, restorability, and performance of our fleet of database servers serving production customer SaaS, hosted in AWS. • Collaborate with DevOps Engineers, Application Software Engineers, QA, and product specialists to troubleshoot and resolve performance challenges in production services. • Participate in the product development process to help ensure optimal performance and database designs for new enhancements.

• Design, manage, and optimize database environments across on premises and cloud platforms. • Ensure high availability, scalability, and performance of mission critical data systems. • Support reporting, integrations, and API-driven projects. • Develop SQL queries, stored procedures, and operational reports as needed. • Assist with integrations involving Oracle NetSuite, Procore, Coupa, and other enterprise platforms.

• Own database reliability, performance, and availability • Lead administration, monitoring, tuning, and optimization of Microsoft SQL Server and Amazon Redshift environments • Design and maintain high availability, backup, and disaster recovery strategies that meet business SLAs • Own and optimize our AWS-based data warehouse architecture, ensuring performance, scalability, and cost efficiency • Partner with Data and Analytics teams to support reporting, analytics, and downstream AI use cases • Manage database security and access controls • Own database security across platforms, including user access, roles, permissions, encryption, and auditing • Partner with Infrastructure and Security teams to ensure compliance with internal standards and external requirements • Proactively identify and mitigate risks related to data access, integrity, and availability • Collaborate cross-functionally with Product, Engineering, Infrastructure, and Analytics teams to align database solutions with product and business needs • Communicate database risks, tradeoffs, and recommendations clearly to technical and non-technical stakeholders, including leadership • Drive operational excellence and automation • Improve reliability through automation, scripting, and proactive monitoring • Leverage modern tooling and AI-assisted capabilities to reduce manual work and improve operational signal

• Perform Database capacity planning, installation, configuration, database design, migration, performance monitoring, security, troubleshooting, as well as backup and data recovery operations. • Act as a subject matter expert for data management and interact with internal and external teams to troubleshoot and provide best practices regarding database implementation and maintenance with our core product. • Contributes and assists with efforts/ projects in the deployment, maintenance, and support of data systems for internal and external projects. • Write and tune SQL queries and review schema designs for optimal performance. • Implement and maintain DBMS and data maintenance pipelines/processes to optimize data operations. • Plan and execute data migration plans for complex systems with large datasets. • Proactively and regularly make recommendations for data system improvements. • Collect, collate and present metrics on data systems to be used by internal and external parties. • Engage with multiple teams across the business including but not limited to the Core Development team, Managed Services team, partners and customers to provide database management best practices and enhancements. • Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized. • Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability. • Comply with the privacy, security and confidentiality policies.