• Own database reliability, performance, and availability • Lead administration, monitoring, tuning, and optimization of Microsoft SQL Server and Amazon Redshift environments • Design and maintain high availability, backup, and disaster recovery strategies that meet business SLAs • Own and optimize our AWS-based data warehouse architecture, ensuring performance, scalability, and cost efficiency • Partner with Data and Analytics teams to support reporting, analytics, and downstream AI use cases • Manage database security and access controls • Own database security across platforms, including user access, roles, permissions, encryption, and auditing • Partner with Infrastructure and Security teams to ensure compliance with internal standards and external requirements • Proactively identify and mitigate risks related to data access, integrity, and availability • Collaborate cross-functionally with Product, Engineering, Infrastructure, and Analytics teams to align database solutions with product and business needs • Communicate database risks, tradeoffs, and recommendations clearly to technical and non-technical stakeholders, including leadership • Drive operational excellence and automation • Improve reliability through automation, scripting, and proactive monitoring • Leverage modern tooling and AI-assisted capabilities to reduce manual work and improve operational signal

• Perform Database capacity planning, installation, configuration, database design, migration, performance monitoring, security, troubleshooting, as well as backup and data recovery operations. • Act as a subject matter expert for data management and interact with internal and external teams to troubleshoot and provide best practices regarding database implementation and maintenance with our core product. • Contributes and assists with efforts/ projects in the deployment, maintenance, and support of data systems for internal and external projects. • Write and tune SQL queries and review schema designs for optimal performance. • Implement and maintain DBMS and data maintenance pipelines/processes to optimize data operations. • Plan and execute data migration plans for complex systems with large datasets. • Proactively and regularly make recommendations for data system improvements. • Collect, collate and present metrics on data systems to be used by internal and external parties. • Engage with multiple teams across the business including but not limited to the Core Development team, Managed Services team, partners and customers to provide database management best practices and enhancements. • Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized. • Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability. • Comply with the privacy, security and confidentiality policies.

• Provide infrastructure-level support for IBM DB2 environments (LUW). • Plan, design, and execute DB2 migration and upgrade activities across versions and platforms. • Assess and validate compatibility, dependencies, and risks for DB2 upgrade projects. • Collaborate with architecture, application, and system engineering teams to ensure smooth transitions with minimal downtime. • Implement DB2 patches, and security updates in alignment with vendor recommendations and customer standards. • Troubleshoot and resolve complex infrastructure-related DB2 issues in development, test, and production environments. • Support performance tuning, capacity planning, and storage optimization during migrations. • Automate routine DB2 administrative and upgrade tasks using scripting (Shell, Python, Ansible, etc.). • Ensure compliance with enterprise security policies, backup/recovery standards, and audit requirements. • Provide on-call support.

• Administer, operate, and maintain computerized database systems, including database dictionaries, standards, procedures, file structures, and storage management. • Plan and project long-range requirements for database administration and design in coordination with information systems leadership. • Design, develop, implement, and maintain complex databases in a client/server environment, including access methods, performance optimization, storage allocation, security controls, and documentation. • Perform database quality control, auditing, validation, and programming to ensure data accuracy, integrity, appropriate use, and support systems integration and application development. • Advise users on database access, usage, and data availability across client/server systems. • Apply database technologies, development methodologies, and programming languages (e.g., SQL) to support database and system design.