• Meeting daily service repair needs of customer’s equipment • Driving customer satisfaction through Service Excellence • Developing and maintaining strong interpersonal relationships with customer representatives • Advanced troubleshooting, installation, maintenance and service repair needs on designated equipment • Daily interface with doctors and technicians on equipment status issues • Maintaining daily communications with customers • Keeping up to date on administrative responsibilities • Identifying Sales opportunities and communicate to account team • Teaching and assisting other Field Engineers on advanced troubleshooting and technical fixes • Maintaining effective quality systems and programs compliant with ISO 9001 standard

• Plan and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties. • Provide advice on the use and care of instruments to customers, maintaining a high level of technical and customer management skill. • Maintain on-going communication with other Company staff and ensure adequate liaison with and support for the Sales team. • Plan & organize preventive maintenance visits. • Promptly complete and return relevant paperwork (and electronic evidence) associated with service visits and installations. • Attend and assist in the organization of training courses, meetings and seminars. • Provide assistance and advice to Field Service and Regional Service Manager on matters relevant to the Company’s area of business. • Maintain a positive and collaborative working relationship with other field service staff and the Sales force to ensure the customer needs are understood and met. • Maintain stocks of useable spares, regularly reviewing the stock to optimize stock holding in keeping with instruments serviced. • Ensure that tools and test equipment supplied by the Company are maintained in good and fully functional condition. • Maintain an up-to-date awareness of changes to instruments and the wider aspects of technology. • Complete allocated jobs in the shortest practical time. • Where work cannot be completed retain ownership to see through to completion. • Seek opportunities to expand the after-sales support business. • Active selling of Service Agreements and products, seeking opportunities for future business opportunities. • Comply with Environment, Health and Safety (EHS) Policy, laws, rules and procedures and completes all EHS training within agreed deadlines. • The role will be 100% customer facing, all tasks can be carried out from the field via the mobile tools provided or subject to sufficient progression may be required to participate in our remote diagnostics/fix program which would typically represent 20% of the working week.

• Pre-commission, commission, and service static frequency converters (SFC) and variable frequency (VFD) low voltage and medium voltage drives/switchgear/transformers and power systems. • Provide technical assistance and supervision to customers on the installations. • Conduct on-site interpretation of data and technical instruction. • Provide management with complete and prompt information and report regarding safety & project/service status, customer or equipment problems, and failures, • Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment. • Provide and assist quality team with root cause analysis and generate reports in case of equipment malfunction or failures to identify/analyse any undesirable trends. • Complete site documentations such as weekly safety update, installations check lists, pre-commissioning, and commissioning procedures. • Hands-on on-site parts replacement, testing, and verification of electrical equipment. • Adhere with company Health and Safety policies and work in safe and best practice manner to ensure the wellbeing of personnel and equipment are not compromised. • Able to interface at upper management and peers levels of the organization both internally and externally in clear and methodical manner

• Travel to customer sites to perform service and customer support • Diagnose and correct malfunctions on all equipment • Provide customer training on standard Munters equipment • Provide technical feedback on equipment by submitting detailed field service reports • Communicate professionally with customers in a service-orientated manner both in person, writing and proper phone skills • Promote sales and service on company equipment