• Build and maintain strong, trust-based relationships with multi-location veterinary groups, serving as the primary point of contact for executive sponsors, operators, and clinic leaders. • Own the full customer lifecycle for assigned enterprise groups, from onboarding through long-term strategic account management and expansion. • Lead the onboarding of the initial clinics post-sale and coordinate the structured rollout of additional locations over time. • Partner closely with the Onboarding team to ensure each clinic is launched according to Digitail best practices and operational workflows. • Drive adoption and usage across locations by proactively guiding customers toward workflow optimization, new features, and best practices. • Identify, recommend, and lead expansion opportunities including additional clinics, add-on products, and broader platform adoption across the group. • Own the long-term account plan for each enterprise group, including rollout schedules, engagement plans, and regular executive-level business reviews (QBRs). • Plan, host, and follow up on regular business reviews and usage reviews with customer stakeholders to ensure strategic alignment and continued value delivery. • Act as the escalation owner for complex customer issues, coordinating with Support, Product, and Leadership as needed. • Represent the voice of the customer internally by gathering structured feedback and contributing insights that influence product improvements and roadmap decisions. • Maintain accurate and detailed account documentation, next steps, and rollout tracking within internal systems. • Support commercial discussions, multi-year agreements, or renegotiations as needed for assigned accounts. • Stay informed about industry trends and veterinary operational models to effectively advise customers at a strategic level.

Who We Are RYNO Strategic Solutions is an innovative, full-service digital marketing company with 350+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies. Our Mission Connecting people to local businesses that improve the quality of their lives. Our Values - We prioritize INTEGRITY and transparency in every interaction, building trust and delivering lasting value. - We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team. - We take ACCOUNTABILITY for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results. - We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth. - OBJECTIVITY drives our decision-making because data-backed solutions plus industry expertise win every time. Summary of Position RYNO is seeking a Director of Marketing & Partnerships to lead B2B marketing strategy for our Home Services division. This role owns brand presence, partnerships, trade shows, and the content engine that drives awareness, credibility, and demand across the market. We are looking for a strategic leader with a proven track record of marketing professional service providers at scale, specifically within a high-growth agency or vendor-side businesses. This is a highly visible, hands-on leadership role for a marketing athlete, someone who can set strategy, create and direct content, and represent the company externally across industry events and partnerships. You will shape how RYNO shows up in the Home Services ecosystem and build the systems that support consistent, high-impact storytelling at scale. Position Responsibilities - Scale the B2B Engine: Own and evolve the B2B marketing strategy for RYNO’s Home Services vertical, focusing on driving growth for professional service providers at scale. - Strategic Brand Positioning: Define and maintain brand voice and positioning that establishes RYNO as the premier vendor/partner within the Home Services ecosystem. - Content Production at Scale: Build and oversee a scalable content engine (video, social, thought leadership) designed to reach a national audience of service providers. - Lead Industry Authority: Serve as the primary on-camera personality for interviews, panels, and industry-facing initiatives, representing the agency’s expertise. - Creative Resource Management: Hire and manage a high-performing network of creative talent and vendors to build world-class production capabilities from the ground up. - Strategic Event Impact: Own end-to-end trade show strategy, moving beyond attendance to securing main stage/panel slots and leveraging partnerships for maximum ROI. - High-Level Partnerships: Develop and manage strategic vendor and industry partnerships that expand RYNO’s reach and market credibility. - Cross-Functional Alignment: Partner with sales and product teams to ensure marketing initiatives directly support revenue objectives and scalable lead generation. - Performance Tracking: Translate brand and content strategy into measurable business impact, focusing on market penetration and vendor-side growth metrics.

• Manage client relationships (both internal and external) as it relates to work assigned. • Ability to manage a high volume of individual and group air, both domestic and international. • Provide emergency and after-hours service to travelers, especially during peak client event months. • Coordinate communication of traveler itineraries and changes with client staff. • Know and properly use: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts. • Know and can book car service, rental cars and hotels when needed. • Accurately and timely data management. • Remain informed of all airline rules and regulations and current affairs. • Maintain a professional working relationship with the clients while representing the company.

• You will recruit, onboard, and manage relationships with new and existing insurance broker partners in order to sell our Cyber Insurance solution in collaboration with insurance brokers. • You will serve as the primary point of contact for broker accounts, ensuring satisfaction and alignment with company goals. • You will provide the basis for successful collaboration and ongoing development of our business relationships with our partners. • From drafting contracts to closing deals, you provide professional support to our partners. • You will develop and deliver presentations, webinars, and resources to enhance broker effectiveness. • You will present our solutions at trade fairs and events. • You will develop close and cooperative partnerships with your colleagues from Sales and Marketing.