• Responsible for the building and leadership of a team who focuses on new business development, portfolio management, credit quality, and overall relationship management of their portfolio of clients targeting the Chicago, IL area • Ensures the generation of revenue by cultivating commercial relationships with companies of revenues between $30MM to $1Bln • Monitoring and coaching performance of team members, ensuring that relationships are created and maintained • Serves as an escalation point for any and all client relationships, addressing any issues and removing obstacles to ensure a smooth and beneficial transaction • Assist team with generating revenue, deposit gathering and fee production • Ensuring the team is pro-actively monitoring the credit quality of their portfolios through timely financial statement gathering

• Create and manage call order response schedules with multiple teammates to ensure compelling and compliant responses that are on time. • Manage multiple call order responses in flight at the same time. • Edit call order responses to ensure they are technically sound and free of errors. • Develop and maintain best practices and templates focused on client call order responses. • Engage clients early and often to elicit requirements and ensure rapid response once requests are formally made. • Assist with strategic Organizational Change Management (OCM) initiatives to ensure that clients understand an enterprise ecosystem and the benefits of using such a system. • Collaborate with CO Delivery Teams to ensure timely and accurate responses to requirements. • Support proposal development and compliance activities. • Monitor progress to ensure deadlines, standards, and cost targets are met. • Recommend major changes impacting short-term project growth and success.

• Responsible for the development, strategy, and implementation of community outreach programs in conjunction with the Clinical and Administrative departments. • Leads the development of strategic plans for engagement, within assigned territories, regions or communities. • Organizes and attends community events and health fairs. • Serves as the liaison to community organizations. • Conducts member, community, and organizational trainings. • Completes face-to-face outreach. • Drives engagement in care by facilitating a robust engagement strategy.

• Maximizes store sales through excellent customer service, product availability, merchandising and exceptional store image inside and out. • Provides information to store management by recapping promotional activity; reporting business opportunities, results, trends and competitive information. • Manages controllable costs by educating managers on procedures for controlling merchandise variation, managing salaries, overtime, cash, repair and maintenance costs. • Collaborates with the marketing team to ensure promotions and new product introductions are fully implemented. Provides feedback to category managers regarding stock issues. • Partners with vendors to ensure product availability. Timely execution of monthly promotions. Ensure vendor's performance and behavior is professional. • Ensures store operations are profitable by managing cash and merchandise variation, salaries, and other controllable expense lines on the P&L. • Ensures compliance with requirements by enforcing adherence to policies and procedures, and government regulations. • Protects employees, customers and company assets by maintaining a safe and secure working environment; enforcing safety practices; providing safety communication and training. • Achieves financial objectives by forecasting requirements, preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. • Provides leadership and direction to store managers, including assistance in recruiting, selection, and orientation processes, assists with employee development and training programs; planning, monitoring and appraising job results. Establishes job expectations. Provides coaching to develop action plans for issue resolution. Administers counseling notices; initiates corrective actions. Implements non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees. • Adheres to the Company Operating Policy of Legal, Ethical, and Moral practices. • Enhances professional and technical knowledge by attending educational workshops; reading professional publications; establishing personal networks; or participating in professional societies. • Contributes to team effort by accomplishing Financial and Key Result Area targets pursuant to Company plan guidelines.