• Respond to customer inquiries about technical problems through internet-based ticketing systems, telephone calls, and email, ensuring timely and professional resolution • Troubleshoot and resolve software issues including login/password problems, application navigation, API and integration failures, and platform configuration errors using debugging tools, simulations, and scripts • Document all customer calls, needs, problems, interventions, and interactions in the CRM — keeping clients informed as changes occur and maintaining meticulous records throughout the lifecycle of each issue • Manage support queues via tools such as Zendesk or JIRA, escalating complex bugs and technical defects to Engineering with clear reproduction steps and impact summaries • Guide and assist customers with system configurations, installations, and technical training including supporting documentation • Proactively engage at-risk customers to prevent churn and conduct product training sessions to deepen product utilization • Identify recurring customer pain points and provide structured feedback to Product teams to influence future software updates • Collaborate with Customer Success Managers, Operations, and Engineering to ensure ongoing service quality across the customer portfolio • Participate in after-hours support rotation for critical customer issues • Contribute to the development of a customer-facing knowledge base, FAQs, and technical documentation to reduce recurring support volume

• Providing technical support for Merchants and Partners through our internal ticketing system. • Creating new documentation or updating existing documentation as required. • Preparing reports on technical issues that require further investigation or action by other departments within the company. • Resolving complex technical issues by analyzing problems, testing solutions, and recommending changes to existing systems. • Installing new software and upgrading existing software to ensure that it continues to function properly. • Coordinating with other departments within the company to ensure that any issues are addressed quickly and efficiently. • Troubleshooting problems with software programs and networks to identify and resolve issues. • Suggesting improvements in work processes, procedures, or policies to increase efficiency and productivity.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description To provide clients with skills for independent living in a safe environment. - Provide habilitation services to each client as prescribed in that client’s service plans (CFA, Individual Service plan, Habilitation plan). - Assist each client, as needed, in skill development in areas such as activities of daily living, domestic living, recreation, socialization. - Ensure that each assigned client is well-groomed, including hairstyle, finger and toenail trimming, good oral and personal hygiene. - Ensure that each assigned client’s living area is clean and tidy. - Assist assigned clients, as needed, in selecting clothing by suggesting appropriate attire and color combinations. - Ensure assigned clients’ nutritional needs are met according to prescribed diet, and assist with feeding, as necessary. - Report immediately any observed/known deficiencies or own inability in providing habilitation services to clients, as well as all types of abuse, other facility problems, including physical plant/safety issues, to management. - Attend and participate in meetings, conferences and training sessions as assigned. - Carry out all policies and procedures of the agency issued by management in accordance with OPWDD or other funding agency guidelines. - With appropriate training and supervision, administer medication to clients as assigned and in compliance with management, medical and nursing policies, and procedures. - Serve as a positive role model for clients. - Ensure all interactions support the core values and mission of the agency. - Additional responsibilities as deemed necessary and/or appropriate by the Program Manager and/or designee. - Participate in meetings as assigned including supervisory and service planning meetings. - Assist in the organization and maintenance of common areas where indicated. - Participate in a 24/7 crisis response rotation, as indicated. - Adhere diligently to all life-safety policies and procedures. Qualifications - High School Diploma or approved equivalent required. - Effective written and oral communication skills. - One year’s experience providing direct services to developmentally disabled persons preferred. - AMAP certified, SCIP-R trained, CPR & First Aid Trained (Note: S:US will provide on-the-job training for such certifications). - Basic computer skills (e.g. MS Office suite and Windows). Requirements - Interprets relevant information to resolve problems. - Effectively balances considerations and alternatives to make sound decisions. - Handles unexpected situations by responding effectively to challenges and deadlines. - Copes adequately with stress on the job. - Provides timely, accurate and clear documentation according to established policies. - Applies time management skills to work effectively within given deadlines. - Organizes own time and prioritizes workload effectively. - Willingness to initiate new ideas and consistently look for better ways of doing things. - Demonstrates effective verbal, written and listening skills. - Works well as part of a team. - Can be relied upon to be available as needed; includes attendance and punctuality. - Responds to consumer needs promptly, accurately and with courtesy and respect. - Models appropriate behavior and represents the organization in a positive manner to outside resources. - Supports the missions and values of SUS and draws attention to behavior that undermines group effectiveness or is inconsistent with core values. - Maintains confidentiality of consumers and staff, restricting information to those who need to know. - Maintains positive enthusiasm toward job accountabilities and objectives. - Persists with extra effort and overcomes obstacles to get the job done. Benefits - Health and wellness resources. - Generous PTO. - Professional development. - More benefits available on the Benefits Page. Company Description S:US IS AN EQUAL OPPORTUNITY EMPLOYER. Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential, and continuous quality improvement. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information, including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of service animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description JFS is looking for a compassionate, mission-driven individual to join the Community Supports team as the Housing Navigator. In this role, you have the opportunity to use your skills and experience with working with populations experiencing homelessness, substance use disorder, and mental health issues to make a meaningful difference in your community and help change lives across San Diego. The Housing Navigator plays an integral role on the team and supports the entire agency by developing comprehensive housing plans and coordinating supportive services to assist with client’s transition out of homelessness. This position reports directly to the Enhanced Care Management and Community Supports Program Manager and works closely with the ECM and CS team. Responsibilities - Provide initial and ongoing assessment, development, implementation, and evaluation of short term and long-term housing plans for clients experiencing homelessness in San Diego County. - Coordinate and monitor supportive services in accordance with the client's needs. - Meet with clients multiple times each month via phone, telehealth, and/or in the community in a low barrier location for clients throughout San Diego County. - Develop comprehensive housing plans for individuals/families to become self-sufficient. - Provide general information about housing, screening of applicants for referral to various housing programs, and support in getting connected to appropriate housing. - Maintain up-to-date, detailed client records via internal and external databases. - Enter client data into Homeless Management Information System (HMIS) and stay current on regional homeless services and resources available through the San Diego Continuum of Care (COC) and other collaboratives. - Actively recruiting landlords willing to work in conjunction with the client and locating affordable housing opportunities to meet the needs of the client population. Qualifications - High School Diploma required; Bachelor’s degree (in a human services field) preferred or other related field or equivalent work experience. - Minimum of one year of experience and knowledge working with population experiencing homelessness, addiction, and mental health issues. - Current California Driver’s License, proof of insurance and reliable vehicle. - Must be able to pass a LiveScan, background check and drug test. - Ability to work flexible hours, including some evenings. Benefits - Comprehensive, low-cost healthcare coverage for employees. - Generous employer 401(k) contributions. - Employer-covered life insurance. - Paid vacation time and sick leave. - 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays. - 2 Wellness Days to be taken any time during the year to support employees’ mental wellness. Important Notice - Incomplete submissions will not be considered. - Please, no phone calls. - Please, principals only. - Please, local candidates only (relocation is not provided). Company Description Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org.