• Lead and develop three teams: Cash Application, Invoicing, and L2 Billing Support. • Establish a long-term vision for scalable Order-to-Cash operations, ensuring accuracy, timeliness, and customer satisfaction. • Drive process standardization, automation, and system improvements across all OTC workflows. • Partner with Finance, Sales Ops, Deal Desk, Support, and Product teams to streamline customer billing experiences and internal processes. • Own KPIs and SLAs for billing accuracy, invoice timeliness, cash application turnaround time, and billing support ticket resolution. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. • Hire, develop and lead an inclusive, engaged, and high performing team.

• Proactively manage the company's collection efforts in an ever changing, multi-party environment to ensure timely collection of invoices. • Cultivate strong relationships with a high-volume portfolio of internal and external customers, serving as the primary point of contact for billing and receivable inquiries • Manage and prioritize multiple customer, TPA, broker, consultant, captive and other related party demands, exercising business judgement to resolve billing discrepancies, questions and delinquent payers. • Investigate and perform detailed analysis in order to identify the root cause of billing or payment issues, collaborating cross-functionally to implement meaningful solutions. • Manage and create reporting to internal stakeholders of collection efforts and delinquent accounts, including Days Sales Outstanding, Average Days to Collect, and other strategic actions taken to collect delinquent accounts. • Exercise good business judgement discretion in managing escalated or at-risk accounts, independently determining the appropriate course of action which may include negotiating payment plans, settlement or recommending the suspension/cancellation of services. • Train and mentor accounts receivable staff. • Document and maintain internal control procedures related to invoicing and collection efforts. Develop and maintain evidence supporting such controls are executing as designed.

• Offers students the highest level of customer service through the billing and collections process. • Works closely with the student accounting team to ensure billing information matches student documents. • Responds to student needs via email and phone to aid with finance-related questions or challenges. • Advises students about payment methods, payment alerts, and changes to their accounts. • Accurately and effectively communicates student feedback to internal and external departments. • Works directly with the Bursar Manager on process improvements. • Additional tasks as required.

• Preparing accurate client invoices. • Ensuring correct billing of salaries, benefits, management fees, and other applicable charges. • Supporting the Accounting Manager in resolving billing inquiries. • Contributing to financial reporting and compliance requirements. • Collaborating with the Recruitment team.