• Ensure all operations within region are compliant with regulations, operations specifications and General Operations Manual. • Participates as a member of Air Methods’ management team to promote a successful operation. • Researches and reports to Director of Operations on FRx budget/actual variances. • Ensures completion of aviation management portions of Base Startup, Closure and Movement Manual. • Ensures that revisions for the Operations Manual and Operations Specifications are distributed and revised as required and the appropriate Publications Verification Form(s) are completed and submitted to the certificate holder.

• Lead and performance-manage NP Managers; set clear expectations for reliability, clinical quality, and day-to-day execution. • Run the NP Manager operating cadence (manager syncs, performance check-ins, issue tracking) and ensure follow-through. • Translate Clinical Director direction into clear priorities and measurable outcomes. • Intervene quickly when performance, coverage, or quality issues emerge. • Maintain an active clinical schedule, including patient panel, emergency, and recovery visits. • Deliver care in alignment with Midi protocols, scope of practice, and documentation standards. • Use direct care experience to inform coaching, escalation handling, and quality improvement. • Ensure stable scheduling, on-call coverage, time allocation, and vacation planning through manager workflows. • Monitor capacity and access risk; coordinate rapid adjustments to protect patient care and clinician experience. • Maintain consistent day-to-day operating expectations across the team. • Enforce adherence to protocols, scope, and documentation standards. • Own team-level triage and escalation workflows; ensure timely resolution and follow-up. • Identify recurring risk patterns and escalate recommendations to the Clinical Director. • Set and uphold the performance bar for NP Managers; hire, onboard, and develop leaders. • Identify performance gaps early and drive corrective action. • Partner with People/HR on complex workforce situations; escalate high-impact issues as needed. • Coordinate with People/HR, IT, Product, Informatics, and Operations to execute readiness and change initiatives. • Support quality, safety, and peer review processes; ensure action items are implemented and sustained. • Role-model Just Culture principles in performance and escalation handling.

• Drive and execute strategy for Upstart’s securitization issuance and asset-backed financing strategy • Manage and deepen strategic partnerships with lenders, investors, and key market participants • Partner closely with internal and external counsel to review and execute legal agreements • Collaborate with cross-functional stakeholders (e.g., legal, operations, data analytics, accounting) to navigate downstream implications of Upstart’s funding structures • Present on deal terms and status to leadership including Upstart’s management team • Coach and mentor junior team members

• Plan a new product introduction strategy in partnership with Product Leadership that maximizes the customer value and business outcomes of new and enhanced solutions • Customer engagement throughout the new product introduction process to gather actionable feedback, ensuring product launches are aligned with customer needs and driving continuous improvement. • Partner with Sales and Business Development teams to identify and pursue new market opportunities, supporting go-to-market strategies and driving adoption and revenue growth for new software solutions. • Work with a cross functional team of Product Marketing, Sales, Sales Operations, Professional Services and Customer Support professionals to create a set of Launch goals • Create and Manage a plan designed to achieve the launch goals and successfully execute the new product introduction strategy with the cross functional team • Lead team in monitoring and measuring Launch results against goals post Commercial Availability. Ensure actions are planned and executed to adjust plans as needed based on those results • Deliver transparent and immediate analysis and feedback on risks, issues, team and project performance and adjust the plan accordingly • Prioritize projects and resources, balance business needs with technical constraints, and drive successful organizational readiness in support of the new product • Lead continuous and measurable improvement in New Product Introduction processes to accelerate customer time-to-value and business time-to-revenue • Provide coaching, mentoring and support to team members and peers • 25% travel to Customer Onsite