• Lead and performance-manage NP Managers; set clear expectations for reliability, clinical quality, and day-to-day execution. • Run the NP Manager operating cadence (manager syncs, performance check-ins, issue tracking) and ensure follow-through. • Translate Clinical Director direction into clear priorities and measurable outcomes. • Intervene quickly when performance, coverage, or quality issues emerge. • Maintain an active clinical schedule, including patient panel, emergency, and recovery visits. • Deliver care in alignment with Midi protocols, scope of practice, and documentation standards. • Use direct care experience to inform coaching, escalation handling, and quality improvement. • Ensure stable scheduling, on-call coverage, time allocation, and vacation planning through manager workflows. • Monitor capacity and access risk; coordinate rapid adjustments to protect patient care and clinician experience. • Maintain consistent day-to-day operating expectations across the team. • Enforce adherence to protocols, scope, and documentation standards. • Own team-level triage and escalation workflows; ensure timely resolution and follow-up. • Identify recurring risk patterns and escalate recommendations to the Clinical Director. • Set and uphold the performance bar for NP Managers; hire, onboard, and develop leaders. • Identify performance gaps early and drive corrective action. • Partner with People/HR on complex workforce situations; escalate high-impact issues as needed. • Coordinate with People/HR, IT, Product, Informatics, and Operations to execute readiness and change initiatives. • Support quality, safety, and peer review processes; ensure action items are implemented and sustained. • Role-model Just Culture principles in performance and escalation handling.

• Drive and execute strategy for Upstart’s securitization issuance and asset-backed financing strategy • Manage and deepen strategic partnerships with lenders, investors, and key market participants • Partner closely with internal and external counsel to review and execute legal agreements • Collaborate with cross-functional stakeholders (e.g., legal, operations, data analytics, accounting) to navigate downstream implications of Upstart’s funding structures • Present on deal terms and status to leadership including Upstart’s management team • Coach and mentor junior team members

• Plan a new product introduction strategy in partnership with Product Leadership that maximizes the customer value and business outcomes of new and enhanced solutions • Customer engagement throughout the new product introduction process to gather actionable feedback, ensuring product launches are aligned with customer needs and driving continuous improvement. • Partner with Sales and Business Development teams to identify and pursue new market opportunities, supporting go-to-market strategies and driving adoption and revenue growth for new software solutions. • Work with a cross functional team of Product Marketing, Sales, Sales Operations, Professional Services and Customer Support professionals to create a set of Launch goals • Create and Manage a plan designed to achieve the launch goals and successfully execute the new product introduction strategy with the cross functional team • Lead team in monitoring and measuring Launch results against goals post Commercial Availability. Ensure actions are planned and executed to adjust plans as needed based on those results • Deliver transparent and immediate analysis and feedback on risks, issues, team and project performance and adjust the plan accordingly • Prioritize projects and resources, balance business needs with technical constraints, and drive successful organizational readiness in support of the new product • Lead continuous and measurable improvement in New Product Introduction processes to accelerate customer time-to-value and business time-to-revenue • Provide coaching, mentoring and support to team members and peers • 25% travel to Customer Onsite

• Provides proactive support to the partnership development team by managing a diverse range of tasks, maintaining organization, and ensuring alignment toward achieving 7-figure annual team revenue goal. • Proactively identify and research potential corporate partners to support new business opportunities. • Analyze industry trends and market data to uncover new partnership opportunities. • Ensures regular and sufficient communications with stakeholders on pipeline and revenue goals. • Supports negotiations of corporate contracts on behalf of Make-A-Wish and collaborates with legal counsel when necessary. • Collaborate with the Partnership Development team to develop and implement engagement strategies that maximize revenue potential. • Track and report on key performance metrics to ensure alignment with revenue goals. • Participate in team meetings, providing insights and recommendations to enhance partnership strategies. • Track and monitor Corporate Social Responsibility (CSR) landscape and non-profit partnership best practices and shares news and trends with the Corporate Alliances team and chapter colleagues. • Protect the brand by providing overall guidance and direction to MAWFA's corporate alliances ensuring performance standards, Better Business Bureau (BBB), Unrelated Business Income Tax (UBIT) and Potentially Inappropriate or Controversial Sponsors (PICS) requirements are upheld, and represent the organization's good name • Leads Corporate Foundation strategy and securing new regional partnerships • Perform other related job duties, as assigned.