• Guide and assist customers in the seamless integration of our APIs into their web and mobile applications. • Collaborate with the development team to ensure smooth onboarding and provide technical expertise during the integration process. • Serve as the primary technical point of contact for our customers, addressing their inquiries, troubleshooting issues, and providing effective solutions. • Conduct a thorough analysis of internal logs to identify and troubleshoot customer issues. • Proactively monitor API usage and performance to identify and resolve potential issues before they impact customers. • Utilize your expertise in JavaScript to craft sample code snippets and offer tailored recommendations to optimize customer integrations. • Develop automation scripts for API testing, validation, and monitoring processes. • Conduct training sessions and webinars to educate customers on best practices for using our APIs effectively. • Create and maintain comprehensive documentation to facilitate self-service support for customers. • Build strong, long-lasting relationships with customers, understanding their unique needs, and ensuring their success with our API product. • Work closely with Customer Success Managers to onboard, retain and grow customers. • Act as a liaison between customers and our product development team, gathering valuable feedback and insights to drive continuous product improvement.

• Serve as the technical interface and escalation point for complex customer issues requiring code-level investigation or intervention • Design, develop, and maintain custom extensions, integrations, and workflows using the AtomEngine ModKit to meet customer-specific requirements • Work directly with customer teams to design, implement, and validate new ModKit features, while ensuring solutions remain maintainable and compatible across platform releases • Develop deep mastery of AtomEngine, becoming a subject matter expert able to confidently teach, demo, and guide customers through advanced workflows. • Partner with Customer Success and Account teams to support adoption and long-term customer success, contributing technical insight where it matters most • Advocate for customer needs internally, translating real-world use cases into clear, actionable input for Product and Engineering teams • Act as a trusted technical advisor, helping customers operationalize AtomEngine within their existing workflows and environments

• Onboard new customers of Linx in complex enterprise environments by driving seamless integrations and accelerating time to value. • Build and maintain strong relationships as the main point of contact by delivering tailored deployment and adoption plans aligned with their architecture, goals, and risk posture. • Drive product adoption and help customers maximize the product value by optimizing adoption KPIs, usage patterns, technical health scores and using them to proactively monitor and drive customer value. • Manage renewals and reduce churn through proactive engagement. • Serve as a hands-on technical partner - supporting integrations, applying practical troubleshooting skills (e.g., Python, scripting, API analysis) to resolve issues, and escalating when needed. • Collaborate closely with Engineering and Product to triage technical blockers, surface customer feedback, and influence roadmap decisions. • Align with Sales and GTM teams to ensure customer success is tightly integrated with business objectives and strategic outcomes. • Develop and maintain technical assets including integration guides, configuration templates, and implementation playbooks to enable repeatable success.

• Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion • Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization • Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers • Drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer. • Keep your finger on the pulse of your customers and keep things flowing for them. This includes use case initiatives, troubleshooting efforts, Cribl certification progress, etc. • Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer • Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization • This position may require stand-by, on-call, or off-hours duties