• Scheduling appointments for the Service Department • Ensure customer retention by providing extraordinary customer service • Use multi-line phone system to receive high volume inbound calls • Achieve and maintain goals to increase ongoing service retention by using multiple forms of communication • Other responsibilities as assigned by management

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a skilled Business Development Manager to join our nationwide team with ownership over the Wisconsin and Illinois region. This role plays a crucial role in our organization, focusing on expanding our existing customer relationships. This position requires a strong sales-oriented individual with a "hunter" and "farmer" mentality, dedicated to deepening relationships with existing clients and expanding our geographic footprint with net new customers through effective customer relationship management. This role will utilize our existing service center footprint as the basis for customer retention, expansion, and growth. Responsibilities - Expand Existing Customer Relationships through a proactive approach to identify opportunities for upselling and cross-selling additional products and services to existing clients. - Identify and pursue new business opportunities through cold calling, networking, and market research. - Develop and maintain strong relationships with key decision-makers and influencers within customer organizations. - Collaborate with the Technical teams at each location to leverage their interactions with customers and identify opportunities for service expansion. - Identify potential new customers and develop strategies to expand our customer base in the geographic footprint of our Service Centers. - Conduct market research and analysis to identify industry trends, customer needs, and competitive landscape in the assigned territories. - Develop and execute territory-specific sales plans and initiatives to achieve growth targets. - Engage and work closely with other Regional Account Managers and Business Development Managers on key, large strategic initiatives. - Build and maintain a comprehensive customer database, including contact information, sales history, and customer preferences. - Conduct presentations and product demonstrations to potential clients. - Provide exceptional customer service and act as a trusted advisor to clients. - Regularly engage with customers to assess their satisfaction and identify opportunities for improvement. - Participate in local tradeshows, industry conferences, and networking events to promote our services and generate leads. - Collaborate with the Facilities Coordinator at each Service Center to identify strategic business development efforts. - Assist in the development of marketing materials, presentations, and proposals to support sales activities. - Set ambitious sales targets and objectives aligned with company goals. - Monitor sales performance and provide regular reports on progress, achievements, and challenges to the management team. - Utilize CRM tools and systems to track sales activities, manage leads, and generate accurate sales forecasts. - Negotiate contracts and close deals to achieve sales targets. Qualifications - Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent work experience). - Proven track record of successful sales and business development experience, with a minimum of three (3) years in technology sales and/or selling to public safety agencies. - Strong understanding of sales principles, techniques, and strategies. - Excellent communication, negotiation, and presentation skills. - Ability to develop and maintain effective relationships with customers at all levels. - Self-motivated, results-driven, and able to work independently. - Strong organizational and time management skills, with the ability to handle multiple priorities simultaneously. - Proficient in CRM software and Microsoft Office Suite. - Willingness to travel extensively (50% or more) to meet with customers and attend industry events. Benefits - Health, dental, and vision insurance. - 401k and company match. - Annual Performance Review and Accompanied bonus. - Paid holidays, vacation, and sick days. - Ongoing technical training. - Advancement opportunities. - Company-provided uniforms and safety equipment. - Safe, clean & friendly work environment. - Salary range: $85,000 - $140,000 a year (does not include Variable Compensation Plan).

• Drive strategic growth by identifying, cultivating, and securing new business opportunities aligned with Creation’s long-term market objectives and competitive positioning • Generate leads, convert prospects, and expand the customer base using tools to track performance and forecast growth • Leverage technical expertise and EMS industry knowledge to elevate Creation’s position as a strategic, trusted partner within the electronics manufacturing landscape • Maintain continuous engagement and proactive follow-up with prospective customers to nurture relationships and advance new business opportunities • Collaborate with product and marketing teams to align offerings with market trends and customer demands • Continuously assess and respond to shifts in the competitive landscape to ensure sustained market relevance and strategic differentiation • Facilitate cross-functional collaboration to drive execution of strategic business development initiatives, ensuring alignment and sustained momentum toward growth objectives • Engage internal stakeholders to deliver strategic pricing models, market intelligence, and tailored value propositions that align with customer priorities and drive business outcomes • Lead partnership negotiations and cultivate strategic relationships that drive mutual value, accelerate growth, and support long-term business objectives • Contribute to company-wide projects, initiatives, or other responsibilities as assigned.

• Develops and increases sales revenue to meet and exceed assigned targets • Leverages product enhancements and features to keep retailers informed of the evolving value proposition • Checks on competitive activity and develops new methods of attracting retailers and assisting retailers in attaining new accounts • Troubleshoots problems regarding products provided • Target and develop ecommerce and omnichannel sales opportunities to present Katapult’s leasing platform and win new business • Drive a high level of targeted outbound prospecting to ecommerce and Omnichannel retailers while maintaining a strong sales pipeline • Maintain a current knowledge of industry trends, opportunities, channels, products, and competitors to support the identification of business development opportunities • Represent Katapult at networking events, conferences and in-person meetings with prospects • Maintain relationships with strategic retail partners to drive existing and new business • Performs other job-related duties and responsibilities as may be assigned from time to time