Creation Technologies

Role Description The Strategic Account Director serves as the senior commercial leader for a portfolio of high-growth, high-revenue strategic accounts. As an individual contributor, this role is responsible for developing and executing account strategies that drive sustainable revenue growth, strengthen customer partnerships, and expand Creation Technologies' presence within key accounts. This position builds and maintains executive-level customer relationships, translating customer objectives into actionable business strategies and ensuring the delivery of tailored, value-driven solutions. Acting as the primary voice of the customer within the organization, the Strategic Account Director partners closely with cross-functional teams to align business priorities, enhance customer satisfaction, drive retention, and identify opportunities for long-term growth. The ideal candidate will be located in the Dallas, Texas area; however, remote candidates with relevant experience will also be considered. - Initiate enterprise-level strategic account planning and relationship development to maximize revenue and share of wallet (SOW) growth for assigned accounts. - Leverage deep EMS industry knowledge and technical acumen to identify growth opportunities, guide solution development, differentiate Creation’s value proposition, and strengthen strategic partnerships. - Spearhead mutually beneficial contract and pricing negotiations to maximize partnership value. - Lead commercial engagement activities, including adherence to contract terms, pricing structures and technical specifications, to optimize financial performance. - Collaborate with DPMs and cross-functional teams to improve execution and ensure high standards of service and delivery. - Act as the primary customer advocate to influence internal stakeholders by ensuring responsiveness, alignment, and continuous improvement. - Oversee the collection and analysis of customer insights to develop and execute strategic initiatives that enhance service models, drive operational excellence, and strengthen long-term competitive advantage. - Facilitate Cross-Functional Alignment: - Drive partnerships with Operations and cross-functional teams to align customer objectives, foster accountability, and deliver integrated solutions that advance business goals. - Proactively address issues, resolve conflicts, and manage escalations to promote customer satisfaction and mitigate risks. - Manage and streamline internal reporting, including SBRs, KPIs, and pipeline updates, to promote transparency and enable strategic, data-informed decisions. - Contribute to company-wide projects, initiatives, or other responsibilities as assigned. Qualifications - A bachelor’s degree in business, Engineering, or a related field is preferred; equivalent combinations of education and relevant experience will also be considered. - A minimum of ten years of experience in manufacturing and program or account management is required, with a strong technical aptitude and a proven track record of success in managing strategic programs and building long-term customer relationships. Requirements - Deep understanding of the Electronics Manufacturing Services (EMS) industry, including customer business models, market trends, pricing strategies, and supply chain dynamics. - The ability to translate customer goals into strategic internal action is essential, along with advanced proficiency in Customer Relationship Management (CRM) systems, Enterprise Resource Planning (ERP) tools, and the full Order-to-Cash (OTC) process. - Strong communication skills are necessary to engage stakeholders at all levels, with the capacity to simplify complex topics and tailor messaging to diverse audiences. - Success in this role also requires conflict resolution, cross-functional leadership without direct authority, and the ability to foster alignment across departments. - A high level of technical aptitude, data-driven decision-making, and customer-centric thinking are critical. Benefits - The anticipated starting salary for this position ranges from $170k-$190k USD annually. - Full-time employees are also eligible for performance-based bonuses and a range of benefits. - Please note that this salary range is not guaranteed, and the final offer may vary based on experience, education, location, and shift. - Additionally, the benefits and programs available may differ depending on the hire date, schedule type, and hours worked.

• Provide day-to-day administrative support to sales executives and leadership team members. • Manage complex calendars, schedule meetings, and coordinate internal and external appointments. • Organize and coordinate travel arrangements, including flights, hotels, transportation, and itineraries. • Prepare and process expense reports in a timely and accurate manner. • Prioritize and manage incoming communications, ensuring timely follow-up and action items. • Support sales leadership with meeting preparation, presentations, agendas, and follow-up actions.

Title: Compensation Analyst Location: Boston United States Job Description: It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Compensation Analyst is a key member of the Total Rewards team at Creation Technologies, responsible for the day-to-day administration and execution of compensation programs. This individual contributor role supports the delivery of compensation processes including market pricing, salary structures, and annual compensation cycles. This position is ideal for someone with hands-on compensation experience who enjoys working with data, ensuring accuracy, and supporting leaders through compensation-related activities. The role partners closely with HR Business Partners, Finance, and managers to ensure compensation programs are administered effectively, consistently, and in compliance with company guidelines. This preference is for this role to be based in Boston with an expectation of working on-site 2 days per week but Remote New England candidates will be considered. It's an exciting opportunity to influence compensation strategy and partner with leaders across the business to attract and retain top talent. Responsibilities: Market Analysis and Benchmarking - Conduct market pricing for roles using survey data and benchmarking tools - Participate in compensation surveys and analyze results to support pay decisions - Maintain salary structures, pay ranges, and job data within HR systems - Support job evaluation and leveling activities using established frameworks - Ensure job matches and market data are applied consistently and accurately Compensation Administration - Administer core compensation programs including base pay, merit increases, promotions, and bonus plans - Support and execute annual compensation cycles (merit and bonus), including data preparation, system testing, and audits - Partner with HRIS to support configuration, testing, and execution within Workday Advanced Compensation - Review and validate compensation transactions to ensure accuracy and alignment with guidelines - Maintain and audit compensation data to ensure integrity across systems - Ensure compliance with applicable regulations and internal policies Operational Support & Consultation - Respond to compensation-related inquiries from HRBPs and managers - Provide data and analysis to support compensation decisions (offers, promotions, adjustments) - Prepare reports, spreadsheets, and summaries for compensation planning and review - Support communication of compensation processes and timelines to stakeholders - Identify process improvement opportunities to increase efficiency and accuracy Skills and Experience - 3-5 years of hands-on compensation experience, including administration of merit cycles and market pricing - Strong analytical skills with the ability to work with large data sets and identify discrepancies - Advanced proficiency in Microsoft Excel (pivot tables, lookups, data validation) - Experience working in an HRIS; Workday Advanced Compensation strongly preferred - Solid understanding of compensation fundamentals (pay structures, benchmarking, compliance basics) - High attention to detail and strong focus on data accuracy - Ability to manage multiple priorities and meet deadlines in a fast-paced environment - Strong communication skills with the ability to explain compensation information clearly - Bachelor's degree in HR, Finance, Business, or related field preferred - CCP or progress toward certification is a plus In accordance with pay transparency regulations, the anticipated starting salary for this position ranges from $90k-$100k USD annually. Full-time employees are also eligible for performance-based bonuses and a range of benefits. Please note that this salary range is not guaranteed, and the final offer may vary based on experience, education, location, and shift. Additionally, the benefits and programs available may differ depending on the hire date, schedule type, and hours worked. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Creation Technologies is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you require any accommodations to complete the application process or need the job posting in an alternative format, please email Accessibility@creationtech.com. You will be connected with our Talent Acquisition team. If you are contacted regarding the position, please inform our Talent Acquisition team of any accommodations you may need during the recruiting process. All information related to accommodation requests will be handled confidentially. Canada: Title for the position will be in accordance with applicable national and local laws.

• Drive strategic growth by identifying, cultivating, and securing new business opportunities aligned with Creation’s long-term market objectives and competitive positioning • Generate leads, convert prospects, and expand the customer base using tools to track performance and forecast growth • Leverage technical expertise and EMS industry knowledge to elevate Creation’s position as a strategic, trusted partner within the electronics manufacturing landscape • Maintain continuous engagement and proactive follow-up with prospective customers to nurture relationships and advance new business opportunities • Collaborate with product and marketing teams to align offerings with market trends and customer demands • Continuously assess and respond to shifts in the competitive landscape to ensure sustained market relevance and strategic differentiation • Facilitate cross-functional collaboration to drive execution of strategic business development initiatives, ensuring alignment and sustained momentum toward growth objectives • Engage internal stakeholders to deliver strategic pricing models, market intelligence, and tailored value propositions that align with customer priorities and drive business outcomes • Lead partnership negotiations and cultivate strategic relationships that drive mutual value, accelerate growth, and support long-term business objectives • Contribute to company-wide projects, initiatives, or other responsibilities as assigned.