Job Closed

This listing is no longer active.

AmA Invest logo
AmA Invest

Discover vibrant business scene, bursting with talent, innovation and opportunities

ORM Manager

ManagerManagerFull TimeRemoteMid LevelTeam 11-50Since 2023H1B No SponsorCompany SiteLinkedIn

Location

Thailand

Posted

152 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

ORM Manager

AmA Invest

• Monitoring mentions and reviews • Daily monitoring of brand and WeedeN store mentions: Social media (Instagram, Facebook, TikTok, Telegram, LINE, etc.). • Forums / chats for expats and tourists. • Reviews on travel platforms (as needed). • Set up and maintain an alert system: new reviews, negativity, spikes in discussion, potential PR topics, and crises. • Maintain a database of reviews and mentions: topic, sentiment, language, store, reason for negativity/praise. • Promptly and professionally respond to reviews. • Develop and maintain a response guide (playbook). • Establish logic: which cases we solve ourselves, and which we escalate to stores, operators, or lawyers. • Help translate and adapt responses in different languages: minimum English, Thai (with support from the internal team). • Analyze store and brand ratings across key platforms: dynamics, drop-off points, strong points. • Launch initiatives to increase ratings together with the operations team. • Propose and implement initiatives to improve customer experience based on review data. • Prepare monthly and quarterly reputation analytics. • Formulate actionable conclusions: what needs to change in service, communication, or product. • Track how changes affect reviews and ratings together with the marketing and retail departments.

Job Requirements

  • Experience from 2–3 years in one of the following roles: ORM / Online Reputation / CX Manager / Client Relations Manager in chain retail, HoReCa, medicine, clinics, banking, or other sensitive categories.
  • Understanding of how the following work: Google Maps / Google Business Profile.
  • Major social networks.
  • The logic of reviews and ratings in retail and HoReCa.
  • Ability to write neatly, structurally, and without toxicity in response to toxicity.
  • Skills in Excel/Google Sheets and basic analytics: data exports, filters, pivot tables, reports.
  • Ability to keep a cool head when someone is loudly outraged on the internet.
  • English level not lower than Upper-Intermediate (main working communication involves tourist clients and expats).

Benefits

  • Flexible working arrangements

Related Categories

Related Job Pages

More Manager Jobs

ATLAS ANALYTICS logo

Entrepreneur in Residence – Integrator, General Manager

ATLAS ANALYTICS

Sales Pipeline as a Service for ambitious B2B Companies. We deliver introductions & meetings with top decision-makers.

Manager152 days ago
Full TimeRemoteTeam 11-50Since 2021H1B No Sponsor

• Own the day-to-day operating system of PORTFOLIO PLAY • Translate founder vision into clear priorities, plans, and outcomes • Ensure alignment, accountability, and momentum across teams and ventures • Surface blockers early and drive resolution • Lead and coordinate the studio’s Strategy Team, including Mission Control, Tech / Factory, Sales, and Media • Run operating cadence: daily or async huddles, weekly Level 10s, retrospectives, planning sessions • Act as escalation point and tie-breaker when execution stalls • Coach team leads and portfolio CEOs from an execution and systems perspective • Own and evolve the Circle of Life (CoL): process documentation operating manuals lifecycle definitions for ventures, teams, and initiatives • Ensure CoL is the single source of truth for how the studio runs • Drive adoption and operational discipline across the organisation • Support onboarding and scaling of new ventures • Build reusable templates, intake flows, and delivery systems • Improve execution quality via QA, MVP mapping, rollout readiness, and continuous process improvement • Participate in strategy and execution reviews with portfolio founders • Drive documentation and knowledge sharing to reduce dependency on individuals • Host internal workshops and enablement sessions • Reinforce a remote-first, async-friendly, execution-focused culture • Support hiring and onboarding from a systems and process lens

Singapore
Alchemy.us logo

Senior Engagement Manager

Alchemy.us

#1 The Global Leader in Workday Student, 100% Focused on Workday, 70+ Higher Ed Customers

Manager153 days ago
OtherRemoteTeam 51-200H1B No Sponsor

• Ensure Workday deployments are properly planned, staffed, and delivered successfully • Communicate and work effectively with customer stakeholders/steering committees, customer project managers, and internal teams to ensure a positive, sustainable result • Ensure projects are delivered on time and within budget • Identify the risks associated with the project and appropriately escalate project issues to customer team and internal stakeholders • Develop risk mitigation solutions as needed with input from the internal project team and stakeholders • Support the sales cycles by assisting with scoping, project estimation, and Statement of Work (SOW) review • Maintain Workday certifications

United States

• Manage the project commissioning team, providing guidance, training, and support to ensure efficient and effective execution of tasks. • Report daily to the Sr. Commissioning Manager, the status of each project as assigned. • Review technical, contractual, and regulatory requirements related to commissioning and assist with the development of a project milestone and deliverables list, project specific commissioning plan, and commissioning procedures. • Communicate directly with the client, trade partners, and OEM suppliers regarding equipment specific testing and commissioning activities. • Coordinate with project teams, including engineering, construction, and quality assurance, to ensure alignment in all commissioning activities. • Assist with the development of the integrated P6 testing and commissioning schedules. • Ensure that the integrated testing and commissioning schedule is updated weekly. • Assist with the development of the commissioning resource plan for the project. • Prepare electrical energization procedures and oversee all major energization and hot commissioning activities. • Identify, analyze, and recommend corrective actions to resolve technical issues identified during commissioning or initial operation. • Train and mentor team members for a variety of roles on project teams. • Support the development of standards and processes to improve business. • Manage all pre-commissioning, cold, warm, and hot commissioning tests, including initial energization, synchronization, functional testing, utility capability testing, and project acceptance testing for all BESS & PV plant systems. • Ensure all commissioning activities comply with industry standards, safety protocols, and environmental regulations. • Prepare detailed daily commissioning reports, documenting test results, issues encountered, and corrective actions taken. • Monitor project timelines, and resources to ensure successful project delivery. • Continuously improve commissioning processes by incorporating feedback and lessons learned from completed projects. • Prepare and maintain Lessons Learned and equipment warranty tracking logs. • Establish and manage: Safety Tagging, Lockout, Red Rope, and Work Permit Programs ensuring site compliance with all provisions upon the start of cold commissioning activities throughout project Substantial Completion.

United States
$92.1K - $115.1K / year
Job Closed
Watts Water Technologies logo

Continuous Improvement Manager

Watts Water Technologies

A global leader in the innovation, development, and manufacturing of water technologies, systems, and solutions.

Manager153 days ago
OtherRemoteTeam 5,001-10,000Since 1874H1B Sponsor

• Act as a change agent, systematically driving a CI culture • Lead and manage all standardized CI activities across the site, aligned with the Watts CI business system • Facilitate strategy deployment and goal deployment across all site functions and multiple value streams • Maintain a site-wide lean roadmap aimed at meeting site business goals and evolving CI culture, with an ongoing focus on improving productivity, quality, delivery and customer allegiance • Champion, measure and report on site productivity savings to meet AOP goals • Lead kaizen and lean workshops for site leaders and associates, effectively training on and employing techniques such as VSM, daily management, standard work, problem solving, 3P/layout, cell design, material flow, TPM, SMED, 5S and visual management • Identify and prioritize business opportunities for improvement • Identify internal and external best practices, and share across the site and Watts • Lead site CI steering committee and facilitate the development and maintenance of an ongoing improvement project funnel, being filled from all areas of the business • Facilitate the ongoing development of a healthy cross-functional group of qualified CI practitioners and lean leaders • Ensure company policies are followed. Enforce company safety policies. • Assume responsibility for other projects and duties as assigned by manager or Company management.

Texas
$101K - $114K / year
Job Closed