• Responsible for solving tickets per week across various Remote verticals • Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy. • Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals • Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales. • You’ll be the voice and the ear for our users

- Handling incoming **phone calls, messages, and emails** from Yodeck customers. - Providing information and assistance on Yodeck products & features, such as billing and sales questions. - Troubleshooting basic technical issues and offering solutions to customer inquiries. - Processing warranty claims, repairs, and replacements. - Triage and prioritize tickets to resolve critical issues by working closely with customer success & tech support teams. - Offering product recommendations based on customer needs and preferences. - Maintaining high customer satisfaction through professional and courteous communication.

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools • Resolve customer complaints to achieve high customer satisfaction • Record and submit customer complaints using the internal system according to the provided SOP

• Handle customer inquiries in French via phone, email, and chat • Provide assistance, information, and solutions with professionalism and patience • Collaborate with team members and follow established processes to ensure high-quality support • Accurately document customer interactions in the system