• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools • Resolve customer complaints to achieve high customer satisfaction • Record and submit customer complaints using the internal system according to the provided SOP

• Handle customer inquiries in French via phone, email, and chat • Provide assistance, information, and solutions with professionalism and patience • Collaborate with team members and follow established processes to ensure high-quality support • Accurately document customer interactions in the system

• Ensure superior experience for clients as subject matter expert • Manage customer support requests and provide troubleshooting • Collaborate with internal teams for client onboarding and support • Maintain awareness of risks and compliance standards • Document KYC and customer due diligence

Join Travel Incorporated as a Travel Consultant in our Contact Center and be part of a team that delivers Excellence in Client Care. This role involves: Completing comprehensive training and transitioning into handling inbound client calls, emails, and chats with confidence Listening actively to understand client goals and creating travel solutions tailored to their needs Guiding clients through itinerary options, modifications, and travel best practices Delivering exceptional service that drives client satisfaction and supports performance goals Collaborating with internal teams to ensure smooth, accurate travel arrangements Proactively identifying and acting on opportunities to improve the client experience