We are actively hiring and scheduling interviews this week for a fully remote Work From Home position. This is a legitimate opportunity with full training provided and guidance to obtain your Life & Health Insurance license. No prior experience required. We are looking for motivated U.S. residents ready to grow in a long-term remote career. - Communicate professionally with clients - Provide information and guidance - Follow a structured system - Maintain consistent performance Qualifications - Strong communication skills - Reliable internet connection - Self-motivated and coachable - Must be a U.S. resident - Willingness to obtain a Life & Health Insurance license (assistance provided) What We Offer - 100% Remote - Full training program - Licensing guidance and support - Advancement opportunities - Supportive leadership team Important We are looking for individuals who are serious about remote work, willing to become licensed, and ready to interview this week. Apply now! To secure your interview spot this week. Qualified applicants will be contacted promptly. - Entry-Level Remote Representative - No Experience Needed – Remote Advisor - Work From Home – Training Provided - Remote Position – Licensing Support Included

Overview HR Shared Services Representative Full Time Benefits Remote/work from home with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin. The HR Shared Services Representative is responsible for first-line HR support for all UnityPoint Health regions. This position will respond and resolve tier 1 phone and case inquiries from employees, managers, retirees, human resources (HR) and third parties, in regard to HR policy, payroll, benefit eligibility/enrollment, leaves administration, HRIS systems and other matters that occur during the employment life cycle. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:     - Expect paid time off, parental leave, 401K matching and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. - Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities 75% - Customer Service - Answer incoming inquiries with on-the-spot problem solving, critical thinking, and empathy in adherence with AskHR protocol and service standards. May respond to inquiries through case management software, chat, etc. and make outbound calls as necessary.  - Aid team members, leaders, providers, retirees, human resources (HR) personnel, and third parties with all HR Operation requests, such as, but not limited to: timecards, payroll, benefit enrollment, HRIS navigation, verification of employment, Medicare and Public Service Loan Forgiveness (PSLF) forms, learning management system, credentialing, personnel files, etc., while maintaining confidential and sensitive information.  - Provide first-level, top notch, professional customer service to team members, leaders, providers, retirees, HR personnel and third parties in addition to self-service tools. - Assist team members, leaders, and providers in all stages of the employee life cycle (onboarding, orientation, job changes, life events, retirement, etc.), and able to provide reference to various company policies and procedures regarding a variety of situations.  - Serve as a first contact to answer team member, leader, and provider questions about company correspondence and clarify any company communications and policies.  - Ability to pivot in a fast-paced and ever-changing environment regarding federal guidelines, company policies, compliance, processes, and current events.  15% - Departmental Support - Initiate contact or makes referrals to the appropriate resource for situations that require specific attention or on behalf of other HR Centers of Excellence (CoE).  - Participate in and share expertise during team meetings and training sessions.  - Advocates and facilitates escalated inquiries with market HR or Centers of Excellence as needed.  - Assist in the expansion of self-service tools and centralization of operational HR tasks.  10% - Research - Conduct routine research to resolve calls and submitted cases by clarifying company policy/practice or regulations. May assist with more complex research as assigned.  - Determines and addresses any unstated needs and anticipates additional considerations and questions. Recognizes when escalation of a situation is necessary.  Qualifications Education: - Associates degree in HR, business, or technology (or applicable work experience) required. - Bachelors degree in HR, business, or technology (or applicable work experience) preferred. Experience: - Two years in customer service, HR or IT experience preferred.

• Serve as the first point of contact for customers and supported employees, responding to inquiries via phone, email, and chat in a timely and professional manner while meeting SLAs. • Provide accurate information on Pebl services, HR processes, and operational procedures using a customer-first approach. • Resolve issues efficiently, escalating when necessary while maintaining ownership through resolution. • Build strong relationships through clear, empathetic, and professional communication. • Own end-to-end HR support for the Korea entity, focusing on day-to-day operations, employee inquiries, and compliance-related requests. • Act as the Market Lead and SME for Korea, ensuring accurate guidance on local employment practices, labor regulations, and operational requirements. • Support HR operations outside of Korea as needed, flexing to global priorities and business needs. • Manage and resolve HR support tickets for Korea and global markets, ensuring timely, accurate, and consistent service. • Partner with internal teams to troubleshoot issues and drive effective resolutions. • Maintain high-quality case documentation within CRM and support platforms. • Monitor and maintain customer satisfaction metrics, proactively improving service quality and outcomes. • Identify opportunities to enhance workflows, documentation, and overall customer experience. • Create and maintain internal documentation and self-service resources to reduce repeat inquiries and support scalability.

Role Description In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments, this role is responsible for serving as the initial point of contact for new and established CommUnityCare patients. Functions include: - Appointment scheduling - Providing information about the status of patient prescriptions - Serving as a single point-of-contact for community providers serving CommUnityCare patients - Relaying messages to clinic staff as needed Responsibilities Essential Duties: - Provide exceptional customer service to all patients, including but not limited to scheduling and confirming appointments, using a multiline phone, and performing data entry into the EPIC Electronic Practice Management (EPM) system. - Accurately and promptly schedule, reschedule, and cancel physician patient appointments for the convenience of the patient and/or their representative. - Maximize CommUnityCare resources through efficient scheduling practices. - Interview new patients and/or their representative to identify the proper match with a CommUnityCare clinic and primary care provider (PCP). - Gather patient demographic and insurance information to begin the scheduling process. - Identify urgent scheduling needs and prioritize them with the appropriate clinic. - Resolve patient inquiries as directed. - Facilitate financial screening services. - Perform other duties as assigned. - Ensure a positive patient experience through professional interaction with patients and proper phone greeting etiquette. - Maintain strict confidentiality of personal health information (PHI). - Meet or exceed identified patient experience metrics. - Schedule appointments accurately and efficiently, using established guidelines. - Follow standardized patient scheduling practices, utilizing telephone scripts as provided. - Maintain a positive and flexible attitude, cooperate and work collaboratively to help others. - Embrace diversity throughout the workplace with patients, their families, and co-workers by making a genuine effort to understand the needs of others. - Collaborate with all departments and divisions of CommUnityCare to provide patient-centered care. - Follow the CommUnityCare Code of Conduct and exhibit CommUnityCare Core Values at all times. Qualifications - MINIMUM EDUCATION: High school diploma or equivalent - MINIMUM EXPERIENCE: 1 year previous experience in a medical or call-center setting required - Ability to type at least 45 wpm - Previous scheduling, registration, billing, or administrative assistant experience Requirements - Knowledge of appointment scheduling - Ability to implement defined scheduling protocols - Strong customer service skills, including the ability to resolve patient complaints or refer them appropriately to the manager - Working knowledge of the Epic EPM/EMR Systems and standard Microsoft Office tools, including Outlook, Word, and Excel - Bilingual (English/Spanish) strongly preferred - Ability to multitask while working in a fast-paced environment