• Direct coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades. • Schedule personnel responding to critical situations. • Maintain communication with design management and specialists to resolve technical problems. • Lead, mentor, and develop a team of 12 field service technicians. • Ensure efficient and effective delivery of field services. • Manage the field service budget. • Develop and execute strategies for the growth and performance of the field service function.

• Lead and manage cross-functional project teams across the full lifecycle of data solutions implementations, from discovery through go-live and transition to managed services. • Serve as the primary point of contact for commercial data providers and pharma manufacturer stakeholders, ensuring alignment of data needs and compliance requirements, including HIPAA and BAA considerations. • Analyze business and data requirements and translate them into detailed project plans, functional documentation, and actionable implementation steps. • At times, document business and technical requirements including documentation of workflows, maps, models, data specifications, visualization requirements, etc. • Oversee delivery of solutions for: Channel and patient data aggregation (standard and custom feeds), Commercial Data Warehouse (CDW) and MDM implementations, Data quality validation, harmonization, and transformation workflows, Analytics platforms, dashboards, and reporting tools. • Partner with internal data engineering, product, and client delivery teams to define and prioritize solution requirements and enhancements. • Provide project oversight across managed services, ensuring quality, consistency, and continuous improvement in recurring data operations. • Lead stakeholder meetings and status updates, facilitate issue resolution, and escalate risks as needed to maintain project momentum and customer satisfaction. • Support pre-sales and client scoping efforts by defining implementation approaches, timelines, and resource needs for proposed data solutions. • Leverage deep industry experience and understanding of pharmaceutical data standards to guide solution design and client recommendations.

• Build and own Synder’s knowledge base from scratch (structure, standards, maintenance) and create scalable processes to maintain the knowledge base up to date. • Create and improve customer documentation (help articles, onboarding, FAQs, troubleshooting). • Maintain internal documentation for Support, CS, Sales, and Product teams. • Manage documentation in Confluence (spaces, templates, workflows, permissions). • Turn complex product/accounting topics into clear step-by-step guides. • Partner with Product, Support, and Engineering to document changes and releases. • Ensure documentation quality and consistency (tone, clarity, formatting, accuracy). • Keep content up to date using feedback, analytics, and regular reviews.

• Working with segments of the Food and Beverage market • Formulating sales strategies • Developing and maintaining contact with key decision makers • Assisting in developing new business and new customers • Working closely with Rittal HQ and subsidiaries