• Provide a senior level executive professional to support the IWC Director - who is a highly motivated, self-starter, that has demonstrated experience of working with senior executives at the Department level. • Perform a comprehensive range of direct executive office support functions for the IWC Director. • Plan and manage the IWC Director’s calendar and evaluate emails and correspondences to determine and prioritize action items and coordinate responses within established deadlines. • Evaluate information from staff meetings and weekly reports to determine those that require action; plan, develop and maintain and system to generate reminders for completion deadlines. • Execute and monitor internal and external tasks, ensure collaboration and coordination on responses, ensure quality and completeness of responses, prepare for meetings, briefings, and IWC events. • Review all correspondence/assessments/packages for content accuracy, and completeness by ensuring information, background and references are complete and editing for appropriate format, grammar, and spelling. • Serve as the primary liaison and facilitate effective communication between the designated senior executives and other senior executives, management, and staff, both internal and external to the IWC. • Plan and manage workflow of issues by continuously adapting schedules based on accurate assessments of criticality, sensitivity, and confidentiality. • Effectively plan and resolve complex administrative problems by scheduling and when necessary, rescheduling planned meetings, identifying appropriate contacts, administering database files, and finding new information sources. • Prepare and send electronic Automatic Message Handling System (AMHS) cables for the IWC Director. • Utilize the AMHS for both IWC senior leadership travel and IWC events to US Embassies abroad. • Must obtain a SIPRnet account to read secure traffic on security situations in various countries. • Must access SIPRnet classified resources relating to IWC Director correspondence and coordination with U.S. Embassy personnel abroad. • Utilize Aircraft and Personnel Automated Clearance System (APACS) to request country clearances for classified and unclassified travel. • Plan and manage senior staff travel, budget, and correspondence to other GO/FO and SES level executives. • Manage senior level office staff functions to ensure efficient operations, allowing for maximum focus for the IWC Director and senior staff. • Perform other duties, as assigned.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Specialist, Attendee Experience (Pharma Congress Experience Required) will work closely with the Event Experience Manager to understand the program goals and objectives and lead registration to all assigned programs. The Specialist focuses on attendee management, reporting and client needs outlined by the Event Experience Manager and can work independently. The Specialist works effectively and efficiently with the internal support teams and external clients and complies with the corporate and/or pharmaceutical guidelines. - Pharma Congress experience is required for this role. - Follow and build client SOPs as required - Qualify attendee information - Manage hotel accommodations and changes - Maintain meeting database with continual updates/changes - Provide reportable information for your meetings in a timely manner - Meet deadline expectations - Manage all attendee communication, including: - Event invitations - Reminders - Travel letters - Communication emails - Surveys - Provide quality control processes, including: - Ground Manifest vs. A/D Manifest - Hotel Rooming List vs. M&IW Rooming List - M&IW Rooming List vs. A/D Manifest - HCP reporting clean up - Provide onsite preparation assistance, including: - Badge layout/production - Onsite sign in sheets - Onsite reports - Registration packet preparation/production - Onsite supply preparation/shipment - Assist in website testing - Technical Support and/or Digital Production on virtual events - Research 3rd Party Vendor options and information (dine around grids, gifts/materials, etc.) - Work on complex programs with numerous participant types, complicated web builds, and extensive reporting - Handle issues and challenges onsite and overcome them by thinking outside the box - Ability to handle a wide range of program types (NSMs, VIP programs, Pharma, etc.) - Act as a lead on limited-service events, including the financial process (budget reconciliation, invoicing, and close-out) - Travel and act as lead Program Manager and Coordinator for meetings that allow only one M&IW staff person onsite (i.e., handle meeting room set-up, A/V, ground, F&B) - Use and develop event registration sites outside of Cvent - Understand, develop, and design mobile event apps, including how to provide customer assistance on the download and use of the app - Clearly and effectively communicate to each vendor the requirements and specifications needed, negotiate cost savings, and manage payment/reconciliation process - Initiate, plan, execute, control, and close out attendee registration projects - Manage meeting profiles and statuses in event software - Create and manage client and internal timelines Qualifications - College degree or equivalent experience - Minimum 4+ years of experience in the meetings industry - Proven excellent oral and written communication skills in both internal and client-facing environments - Demonstrated track record of successfully managing multiple projects simultaneously - Registration experience - Extensive knowledge of Cvent: room shares, event payments and discount codes, Cvent OnArrival, sessions, Event in a Box - Knowledge of virtual and hybrid event options - Proficient in Microsoft Office systems (Outlook, Excel, OneNote, Word, and PowerPoint) - Including mail merges, agenda creation, tables, etc. in Word - Including advanced knowledge of Excel (Concatenate, Vlookup, SumProducts, Conditional Formatting, CountIF, etc.) Benefits - Competitive salary - Health, Dental, Vision and Life Insurance options - 401K plan - Paid holidays - Accrued personal time off for vacation and sick leave - Laptop, additional monitor, and mobile phone - Global Giveback program for volunteer service - Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee Company Description M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. - M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. - Services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics. - Consulting and enterprise services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, Third-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking.

• Drive client growth through operational optimization and new growth initiatives • Drive operational metrics (process throughput, defect rate, etc.) • Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months • Ensure the efficient and timely execution of all essential aspects of internal operations projects. • Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams. • Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency. • Breakdown complex, challenging business problems • Own execution and outcomes • Understand the business in-and-out to be proactive about solving emerging problems • Act as the primary point of contact for our largest and most complex accounts representing $1.2 - $1.5M in annual recurring revenue • Effectively manage client relationships, ensuring satisfaction and maximizing retention • Help junior members of the team manage their relationships by acting as an escalation point for their clients as needed • 10-20% travel required

Startup Operator About the Role This is a generalist role designed for someone early in their career who wants to learn how a startup actually works—not by watching, but by doing. You will rotate organically across client success, operations, audit support, and whatever else needs doing. There is no fixed lane. One week you might be onboarding a new client. The next you might be reviewing AI-generated workpapers. The week after that you might be building an internal process from scratch or jumping on a sales call to take notes. This is not a leadership development program with a polished rotation schedule and executive mentorship sessions. This is the startup version: you learn by owning real problems, making real mistakes, and shipping real work. If that sounds exhausting, it is. If it sounds exciting, keep reading. What You’ll Do Client Success - Support client onboarding and training on our AI audit platform - Serve as a first responder when clients have questions or issues - Surface feedback and pain points to the team - Help maintain client relationships and identify expansion opportunities Operations - Build and maintain internal processes, documentation, and playbooks - Coordinate projects and keep work moving across the team - Own problems that do not yet have an owner - Identify inefficiencies and fix them before being asked Audit Support - Review AI-generated workpapers and deliverables for quality - Support active engagements during busy periods - Learn audit methodology and help validate AI outputs - Contribute to quality frameworks and checklists Everything Else - Jump into sales calls, demos, or research when needed - Help with hiring, onboarding, and team operations as we scale - Do whatever needs doing to keep the company moving forward Who You Are You are looking for something different. You are not interested in a well-defined role with clear boundaries—you want a place where you can learn fast, contribute meaningfully, and grow into whatever you become. Maybe you did your time at a Big 4 or mid-tier firm and then jumped to a startup where you learned what it means to build, not just verify. Maybe you left audit early to start something, join a tiny company, or take a bet on yourself—and now you are looking for the right vehicle to combine technical credibility with entrepreneurial instincts. Maybe you explored adjacent territory like consulting, FP&A, or product ops, and developed fluency across multiple functions. Or maybe you are early in your career, already feeling the monotony of traditional auditing, and ready to trade stability for the chance to build something that matters. Whatever your path, you are a builder at heart—someone energized by ambiguity, hungry to learn, and ready to do whatever it takes. Must-Haves - 1–6 years of professional experience - Evidence of building something: a project, a process, a side hustle, a team—anything - Strong written and verbal communication skills - Comfort with ambiguity and rapidly shifting priorities - Genuine curiosity and willingness to learn new domains quickly - Bias toward action—you fix problems before being asked Strong Plus - Accounting, audit, or finance background (Big 4, mid-tier, industry, or internships) - Experience at a startup or other fast-paced, unstructured environment - Active use of AI tools in your current work - Side projects, freelance work, or entrepreneurial experiments - Familiarity with audit methodology or financial reporting Green Flags We Love - You have worked somewhere chaotic and thrived - You have taught yourself skills outside your job description - You are more excited about learning than about title progression - You can context-switch without losing threads - You ask “How can I help?” instead of “Is this my job?” Red Flags That Will Not Work Here - Looking for a predictable role with clear career progression - Uncomfortable with direct feedback and rapid iteration - Need significant guidance and structure to be effective - Motivated primarily by prestige, title, or brand name - Viewing this as a temporary stop before returning to a “real” career path Why Join Us You will be an early team member at a company transforming how audit gets done. You will have direct access to founders, real ownership over meaningful work, and the opportunity to learn every part of the business. You will not be a cog. You will be a builder. In two years, you will have experience most people do not get until they are ten years into their career—if ever. You will understand how startups actually work: the chaos, the tradeoffs, the speed, and the satisfaction of building something from scratch. If you want a safe, predictable path, this is not it. If you want to compress a decade of learning into a few intense years, let’s talk. Compensation & Details - Salary plus equity - Remote-friendly with flexibility - Direct access to founding leadership and decision-making - Real ownership and accountability from day one