• Directly manage (2) Team Leads and (2-3) Senior Care Coordinators, overseeing their performance and development, as well of that of the Care Coordinators under their leadership • Support the team with inbound and outbound initiatives that drive satisfaction and growth • Own the success of the team’s performance metrics, including SLAs, CSAT, Quality, etc.; while communicating any barriers and driving potential solutions • Foster relationships with cross-functional stakeholders and partners, including Clinical Leadership, Product Development, Business Development, Care Operations, and Revenue Cycle Management • Represent Care Coordination on major cross-functional projects (launching in new states, implementing new payer partners, etc.) and serve as a liaison to the rest of the Care Coordination team • Lead internal projects, strategies and key results that help optimize and improve the client / clinician experience

• Serve as the primary technical strategist during opportunity development, collaborating with field sales to qualify and advance high-potential accounts. • Lead multi-stage solution development: site process analysis, conceptual design, pilots, ROI modeling, and treatment program optimization. • Translate advanced chemical and process engineering concepts into clear business value propositions for plant managers, engineers, utilities directors, executives, and procurement leaders. • Present technical and commercial recommendations to customer leadership to influence buying decisions and secure long-term program adoption. • Maintain expertise in advanced oxidation, odor/corrosion mitigation, redox chemistry, and biological/chemical treatment technologies, including competitive technologies. • Lead customer technical workshops, root-cause investigations, and multi-agency discussions on complex odor, corrosion, and compliance issues. • Represent USP as a senior expert at regional and national conferences; develop customer-ready technical presentations, white papers, and case studies. • Partner with R&D, Applications, and Product Management to guide new product development and prioritize innovation based on market and customer needs. • Advise Marketing on value propositions and competitive differentiation to support demand generation and sales enablement. • Travel in US & Canada as needed (35%–50%) to support high-impact opportunities, pilots, and implementations.

• Manage and develop a team of Customer Enablement Advisors • Actively lead the evolution of our audit services into a continuous improvement program • Balance people leadership with hands-on auditing and customer coaching • Serve as a lead advisor who mentors team members • Deliver high-impact, performance-focused guidance to customers • Shape program strategy with the leader of the Training and Enablement department • Design and implement coaching initiatives • Support advisor onboarding and development • Maintain program documentation • Serve as an escalation point for complex customer performance situations

• Lead and manage a team responsible for the implementation and support of Oracle Flexcube in a large banking environment. • Ensure effective incident, change, and problem management processes are in place and followed. • Monitor and manage a large infrastructure inventory, including both cloud and non-cloud environments, with a focus on security and performance. • Identify and address security vulnerabilities in applications and infrastructure components. • Provide hands-on expertise in Database SQL/PLSQL, JAVA J2EE, and Microservices. • Maintain a deep understanding of Weblogic and Oracle technologies and their applications. • Collaborate with cross-functional teams to ensure seamless integration and support. • Mentor and develop team members, providing guidance and support for their professional growth. • Stay updated with industry trends and best practices, implementing innovative solutions.