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MDaudit logo
MDaudit

Minimizing Risks, Maximizing Revenues in Healthcare

Customer Enablement & Performance Manager

ManagerManagerOtherRemoteSeniorTeam 51-200Since 1993H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

128 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Customer Enablement & Performance Manager

MDaudit

• Manage and develop a team of Customer Enablement Advisors • Actively lead the evolution of our audit services into a continuous improvement program • Balance people leadership with hands-on auditing and customer coaching • Serve as a lead advisor who mentors team members • Deliver high-impact, performance-focused guidance to customers • Shape program strategy with the leader of the Training and Enablement department • Design and implement coaching initiatives • Support advisor onboarding and development • Maintain program documentation • Serve as an escalation point for complex customer performance situations

Job Requirements

  • Strong background in auditing and customer enablement.
  • Experience in a leadership role with both team management and coaching responsibilities
  • Proven ability to mentor and develop staff.
  • Excellent communication skills and a talent for building client relationships.
  • Ability to employ sound judgment to prioritize needs and tasks
  • Demonstrated verbal and written communication skills
  • Compliance and revenue cycle coding/auditing experience preferred
  • Ability to be flexible and respond positively in dynamic environments
  • Proficient understanding of medical records, hospital bills, and regulatory compliance.
  • Comprehension of chart review systems, clinical record information systems and coding methodologies

Benefits

  • Medical, Dental & Vision Coverage
  • 401K (with company match)
  • Unlimited vacation policy
  • Peer Nominated Awards & Recognition
  • On-demand learning program
  • Remote Cooking Classes
  • Yoga Sessions
  • Mixology Classes

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