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Minimizing Risks, Maximizing Revenues in Healthcare
Customer Enablement & Performance Manager
Location
United States
Posted
128 days ago
Salary
0
Seniority
Senior
Job Description
Customer Enablement & Performance Manager
MDaudit
• Manage and develop a team of Customer Enablement Advisors • Actively lead the evolution of our audit services into a continuous improvement program • Balance people leadership with hands-on auditing and customer coaching • Serve as a lead advisor who mentors team members • Deliver high-impact, performance-focused guidance to customers • Shape program strategy with the leader of the Training and Enablement department • Design and implement coaching initiatives • Support advisor onboarding and development • Maintain program documentation • Serve as an escalation point for complex customer performance situations
Job Requirements
- Strong background in auditing and customer enablement.
- Experience in a leadership role with both team management and coaching responsibilities
- Proven ability to mentor and develop staff.
- Excellent communication skills and a talent for building client relationships.
- Ability to employ sound judgment to prioritize needs and tasks
- Demonstrated verbal and written communication skills
- Compliance and revenue cycle coding/auditing experience preferred
- Ability to be flexible and respond positively in dynamic environments
- Proficient understanding of medical records, hospital bills, and regulatory compliance.
- Comprehension of chart review systems, clinical record information systems and coding methodologies
Benefits
- Medical, Dental & Vision Coverage
- 401K (with company match)
- Unlimited vacation policy
- Peer Nominated Awards & Recognition
- On-demand learning program
- Remote Cooking Classes
- Yoga Sessions
- Mixology Classes
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