• Serve as the primary IT and transformation liaison between the Company and partner health systems • Establish and maintain strong executive-level relationships with partner stakeholders • Translate enterprise strategy into partner-specific execution plans • Collaborate with the Transformation Office to establish program governance frameworks • Partner closely with the Transformation Office and PMO to design and implement program governance frameworks • Drive disciplined execution across multiple concurrent initiatives • Manage program financials including budget development and ROI reporting • Drive change management initiatives and lead end-to-end change management strategies • Ensure risk and compliance alignment

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Maven is looking for a commercially-minded and strategic Senior Client Success Manager to join our Client Success team, to own relationships with our highest-value employer accounts. The Senior Client Success Manager will be the main point of contact for some of our larger accounts - driving enrollment and engagement while taking direct accountability for net revenue retention, renewal health, and expansion readiness. This is not a reactive support role — it’s a commercial leadership position that requires equal parts relationship depth, analytical rigor, and business acumen. As Senior Client Success Manager at Maven, you will: - Own the net revenue retention outcome for your portfolio of large employer clients with direct accountability for renewal rates, expansion pipeline, and risk mitigation (expected book of business capacity of ~12 accounts). - Build and maintain strategic account plans, including expansion opportunities, competitive threats, and renewal milestones. - Forecast renewal health on a defined cadence, proactively monitor client risk, and establish documented risk mitigation plans as needed. - Identify and develop Client Success Qualified Leads (CSQLs) by surfacing expansion signals and building the internal business case before handing to Sales. - Partner with Renewals and Sales as the account quarterback: own the quality and completeness of every commercial handoff. - Drive enrollment and engagement strategies that are explicitly tied to client business outcomes. - Deliver Quarterly Business Reviews that position Maven’s quantifiable ROI in the client’s language. - Build and present data-driven business cases for Maven’s value, tailoring messaging by stakeholder level. - Proactively consult clients on program optimization using Maven’s industry expertise. - Maintain high level of client engagement, satisfaction and loyalty. - Collaborate with client leadership, broker and consultant partners, and other stakeholders to unlock additional business opportunities. - Serve as the primary point of contact collaborating with cross-functional teams. - Consult clients on strategies to better support their working parents. - Convert clients into Maven advocates, leveraging their successes for references and case studies. - Manage client issues and escalations, collaborating with partner teams as required. - Provide strategic analysis of member engagement performance and program metrics. - Own communications to meet mutually agreed upon goals. - Serve as the voice of the client internally by bringing insights to enhance product development. - Identify and address root causes of challenges, recommending scalable improvements. - Act as a trusted decision-maker, balancing multiple perspectives and ensuring alignment with company priorities. Qualifications - 7+ years of experience in account management, customer success, or client services role in digital health, healthcare company, benefits or SaaS companies. - Experience working with large employer clients (10,000+ employees) is required. - Proven track record of positioning and executing marketing strategies that drive enrollment. - Passion for healthcare and influencing organizational change. - Strong interpersonal and verbal, written, and presentation skills. - Ability to prioritize and manage multiple tasks while holding yourself and others accountable. - Possess analytical skills and strategic thinking. - Experience in working with the full lifecycle of customer success post sales. - Willingness to travel 25-30% of the time for key client meetings. - Comfort operating in high-growth environments with evolving processes. Requirements - Proven ability to broaden and deepen multi-threaded executive relationships. - Track record of partnering with Sales and/or Renewals teams to progress commercial opportunities. Benefits - Maven for Mavens: access to the full platform and specialists. - Whole-self care through wellness partnerships. - Hybrid work, in office meals, and work together days. - 16 weeks 100% paid parental leave and new parent stipend. - Annual professional development stipend and access to a personal career coach. - 401K matching for US-based employees, with immediate vesting.

About Us At Tutored by Teachers, we believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a strong strategic, data-driven, and results-oriented member of our Engagement Management team. This is a remote position, but we are looking for someone who can travel to midwest/northeast regions! If you’re a person motivated by customer happiness and success and are looking to join a mission-driven, growing company, then this role is made for you! The Role As a Partner Success Manager you will: - Serve as a strategic partner to district and school teams, ensuring program success and long-term growth  - Lead onboarding for new clients, setting clear expectations, timelines, and milestones - Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities - Synthesize client feedback to provide meaningful insights to internal teams & senior management - Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes - Proactively identify at-risk accounts and partner internally to mitigate churn  - Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience

• Work with department leaders and subject matter experts • Continuously improve and develop training materials • Collaborate closely with Operations for process clarification and updates • Facilitate and deliver training sessions • Participate in measuring the effectiveness of learning • Maintain records for training programs, including evaluations, employee participation, and LMS records