• Managing a portfolio of client accounts, building strong relationships and ensuring reliable support • Leading regular client check-ins to review progress, aligning on goals, and addressing any questions • Responding to ongoing client needs, providing timely updates and proactive solutions • Interpreting campaign results and translating performance data into clear, actionable insights • Collaborating with internal teams to drive strong campaign performance and deliver excellent service • Other duties as assigned

• Provide customers with technical guidance on aytm’s platform in partnership with Customer Success/ Account Management teams. • Identify, trouble-shoot and escalate any tool/platform-related technical issues and find solutions in partnership with internal teams to drive engagements forward. • Lead and participate in client conversations related to survey execution and support. • Provide consultative platform expertise on surveys and execution by leveraging an in-depth understanding of previous customer work. • Conduct pre launch checks of client programmed surveys and assist with technical survey edits/optimization. • Review and set-up basic survey logic for customers and train on advanced logic and techniques. • Continue to grow and develop training competencies. • Launch and execute fieldwork in partnership with the panel operations team. • Assist clients with post-field services, including data cuts and filters within the platform’s reporting functionality. • Perform platform related administrative tasks, organize materials, and navigate customer-related filing systems. • Perform independently and collaborate as a part of a team in a remote, virtual, and entrepreneurial setting.

• Drive the planning, execution, and delivery of key ecosystem products and initiatives, managing timelines and cross-functional teams. • Identify, evaluate, and negotiate with potential partners—including DeFi protocols, centralized exchanges, and competitor chains—to support Mantle’s growth. • Own end-to-end execution of BD deals from initial outreach/negotiation to onboarding and integration, ensuring smooth delivery. • Conduct ongoing research on landscape and top DeFi protocols to identify new opportunities and learnings. • Collaborate across engineering, legal, and marketing to align on requirements, deliverables, and timelines. • Establish and refine processes for partner integration and project delivery to ensure fast turnaround and high quality. • Track progress on partnership integrations and product launches; clearly communicate status and risks to leadership.

• Establish trust & credibility: You will join Account Managers in key stakeholder meetings to build a relationship from the very start. Your presence provides the reassurance decision-makers need; by outlining the support journey, you demonstrate that they are not just acquiring technology, but gaining a dedicated partner to guide them • Orchestrate holistic onboarding: You will take full ownership of the implementation phase, ensuring that schools feel capable and supported from day one. This involves training administrators on the AV1 Admin portal and, crucially, guiding teachers on the pedagogical integration of the robot to ensure it becomes a seamless part of the classroom dynamic • Drive adoption & expansion: You don't just maintain accounts; you nurture them. By monitoring usage health and maintaining close contact with inclusion managers, you will identify opportunities where the client can expand their fleet to support more students, effectively turning successful pilots into scalable programs • Act as the pedagogical expert: You will serve as the primary source of reassurance for teachers and other stakeholders. When questions arise regarding privacy, classroom interaction, or social inclusion, you will answer with the empathy and credibility of a fellow education professional • Champion client care: You are the face of our service. You will handle day-to-day inquiries with speed and warmth, resolving immediate questions while efficiently triaging complex technical issues to our support levels. You ensure that every stakeholder feels heard and helped