• Work with clients to identify requirements. Develop a critical understanding of clients' and partners' business and their objectives; • Manage the overall expectation, needs and progress of the assigned clients' accounts; • Assist in customers’ understanding of the XPO platform; • Participate in cross-functional collaboration for customer and sales support; • Coordinate work plan closely with the client, operational and technical teams to ensure successful and timely campaign delivery; • Coordinate with our sales team to review results and new strategy proposals with clients for the next campaigns, and to provide timely feedback; • Prioritize tasks to meet multiple deadlines;

• Ensuring operational reliability, safety, and compliance of assigned facilities within approved expense budgets • Overseeing corrective repairs, preventive maintenance, and other facility services according to established standards • Supervising internal staff and external service providers to ensure timely, high-quality delivery of Real Estate services • Utilizing systems, tools, and programs to manage cost, service delivery, and client relationships effectively • Administering Safety and Disaster Recovery Programs as required • Serving as a 24/7 on-call point of contact on a rotational basis; travel as needed • Identifying and overseeing capital and expense projects to maintain and improve company assets • Partnering with Construction Managers to plan and manage multimillion-dollar capital improvement budgets • Assisting with developing and managing operational expense budgets • Developing and maintaining strategic capital and expense replacement programs • Managing contractors and budgets to ensure on-time, within-budget project completion that meets company quality standards • Collaborating with internal business units to ensure facilities align with operational and customer requirements • Supporting Real Estate activities, including leasing, landlord relations, tenant communications, and facility audits • Acting as a liaison between the Real Estate department and other corporate functions • Performing other duties as assigned.

• Serve as the primary administrator for Paylocity, managing and maintaining employee records. • Ensure data integrity by regularly auditing the system for accuracy and updating employee information as needed. • Create and maintain reports, dashboards, and workflows in Paylocity to support HR initiatives and metrics. • Troubleshoot and resolve HRIS-related issues and work with Paylocity support as necessary. • Manage system upgrades and new feature rollouts, providing training to staff when needed. • Coordinate the onboarding process for new employees, including preparing offer letters, sending welcome packets, collecting necessary documents, and entering new hire information into the HRIS. • Ensure a smooth onboarding experience by scheduling orientation sessions, ensuring completion of new hire paperwork, and communicating with relevant departments. • Manage offboarding processes, including conducting exit interviews, deactivating system access, and processing final paperwork. • Ensure compliance with company policies and legal requirements during onboarding and offboarding. • Assist in maintaining HR compliance by updating employee files, tracking certifications, and monitoring adherence to policies. • Support the HR team with employee relations, benefits administration, and other HR-related functions as needed. • Collaborate with payroll to ensure accurate and timely submission of data, such as new hires, terminations, and changes in employee status. • Provide administrative support in areas such as maintaining employee records, responding to employee inquiries, and generating reports. • Identify opportunities for process improvement in HRIS administration and HR operations. • Work with HR leadership to optimize HR workflows using the Paylocity system, enhancing efficiency and employee experience. • Develop documentation and procedures for HRIS-related tasks and train staff as necessary.

• Schedule and reschedule security guards using the Belfry scheduling app • Answer phone calls and manage guard call-outs, absences, and last-minute staffing changes • Handle administrative paperwork and ensure compliance with government requirements • Coordinate effectively across multiple concurrent tasks and priorities