• Lead strategic product initiatives and drive product excellence across the Digital Product organization • Provide deep product leadership for customer-facing products and platforms • Build product management capabilities, establish best practices, and mentor product teams • Serve as a key strategic partner to executive leadership, translating business strategy into product vision and roadmaps • Define and own multi-year product strategy aligned with EZCORP’s business and operating objectives • Drive improvements in customer satisfaction, digital adoption, and revenue performance • Champion a customer-centric approach grounded in measurable business outcomes • Establish consistent product management standards, governance, and accountability • Collaborate with Operations, IT, and Design teams to deliver high-quality products on schedule and on budget

• Define and lead the long-term vision for Yuno’s SDK Developer and Merchant Experience, focusing on ease of integration, operational reliability, and scalability. • Own the SDK platform logic layer, including APIs, versioning, performance, resilience, and observability. • Reduce merchant and developer time-to-integrate by improving onboarding, documentation, tooling, and integration flows across Web, iOS, Android, plugins, and payment links. • Drive the full product lifecycle for DX/MX initiatives, from discovery and prioritization to delivery, launch, and iteration. • Partner closely with engineering to balance platform health, technical debt, and feature delivery while maintaining backward compatibility. • Enable faster and safer rollout of new payment methods, wallets, antifraud integrations, and channels through clear contracts and metadata-driven capabilities. • Collaborate with Support, Operations, Sales, and Account Management to identify recurring integration issues and reduce operational load through product improvements.

• Own the full growth funnel: download → activation → engagement → subscription • Review app performance daily (downloads, conversion rates, churn, retention) • Identify where users get stuck (onboarding, paywalls, specific screens) and fix it • Drive continuous improvement through experiments, iteration, and data • Decide what features matter, what can be improved, and what can be removed • Help define which features users value most and which they will pay for • Partner with design to improve UX, flows, and paywall experiences • Balance speed with quality — this is a stable app, not weekly reinvention • Own subscription strategy and performance • Work closely with marketing efforts (including TikTok ads and paid acquisition) • Ensure traffic sent to the app actually converts • Partner with external agencies while maintaining strong internal product judgment • Collaborate daily with engineering teams in South Africa and India • Be technically fluent — able to understand architecture, APIs, analytics, and occasionally jump in to debug or unblock issues • Translate growth insights into clear product requirements and priorities • Act as the connective tissue between product, engineering, marketing, and leadership

• Own the global payments roadmap and strategy across authorization, routing, retries, tokenization, chargebacks/disputes, and refunds/partial captures, with clear KPIs for conversion, cost, latency, and reliability. • Design and scale a multi-PSP platform, including smart routing, failover, experimentation frameworks, and performance monitoring to continuously improve auth rates and reduce processing costs. • Expand payment methods in the US and internationally, including wallets, local payment methods, EBT SNAP, HSA/FSA, and other emerging options, ensuring compliance with regional and network requirements. • Partner closely with engineering (working with approximately 10–20 engineers) to define PRDs, scope systems, manage delivery timelines, and uphold high standards for availability, security, and PCI compliance. • Collaborate across Platform, Fraud, Order Management, Loyalty, Pricing/Discounting, Shopper (for payouts), and Instacart+ (for subscriptions) to support nuanced flows like post-order changes, substitutions, partial captures, and disbursements. • Manage external relationships with PSPs and card networks—driving performance reviews, negotiating favorable terms, running vendor evaluations, and ensuring SLAs and compliance are consistently met.