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Senior Manager, Infrastructure
Location
United States
Posted
178 days ago
Salary
0
Seniority
Senior
Job Description
Senior Manager, Infrastructure
E.L.F. BEAUTY
• oversee the global Helpdesk, employee productivity tools, endpoint management, and the maintenance and reliability of on-prem and cloud servers. • lead a high-performing team responsible for modern workplace technologies, troubleshooting, escalations, asset lifecycle management, patching, uptime, and service delivery. • define SLAs, KPIs, and service delivery standards that drive high satisfaction and operational consistency. • build intake, triage, escalation, and incident-management processes that reduce friction and increase speed. • partner cross-functionally to improve the digital employee experience—from onboarding to offboarding. • manage upgrades, vulnerability remediation, lifecycle planning, and disaster-recovery readiness. • enforce compliance, endpoint hygiene, access controls, and change management.
Job Requirements
- 7–10+ years in IT operations, service desk leadership, or infrastructure management.
- strong experience with M365 ecosystem, endpoint management tooling (Intune/Jamf), and identity systems.
- working knowledge of Windows/Linux servers, virtualization, networking basics, and cloud platforms.
- proven ability to implement processes, measure performance, and drive continuous improvement.
- excellent communication, empathy, and leadership skills—able to translate tech speak into business impact.
Benefits
- competitive pay and benefits
- bonus eligibility (200% of target over the last six fiscal years)
- equity
- flexible time off
- year-round half-day Fridays
- hybrid 3 day in office, 2 day at home work environment
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