• Work with Solution and Platform Architects, Area Delivery Directors to define Deal solutions • Engage as Subject Matter Expert to advise clients • Provide input on strategic priorities, headcount planning, and talent development • Mentor and inspire teams to deliver innovative solutions • Partner with Strategy and Marketing to create content and ensure high-quality submissions to public events

• Help build and enhance ServiceNow solutions • Collaborate with experienced developers, architects, and platform owners • Solve problems through clean configuration and scripting • Identify risks, dependencies and propose mitigation strategies

• Act as a trusted liaison between business stakeholders and technical teams throughout the ServiceNow lifecycle • Lead requirements gathering, analysis, and documentation, translating business needs into actionable ServiceNow solutions • Facilitate discovery sessions, workshops, and gap analyses, producing high-quality deliverables (process flows, user stories, acceptance criteria, etc.) • Support and enhance CMDB and Application Portfolio Management (APM) processes, including data governance and configuration management best practices • Assist with Event Management planning, backlog preparation, and operational readiness as demand scales • Communicate clearly with leadership, including reporting on coverage, skills, regions, and language alignment • Contribute to continuous improvement initiatives and operational excellence across the ServiceNow program

• Define, own, and execute the enterprise CMDB and Asset Management strategy on the ServiceNow platform. • Design and govern the CMDB data model, including CI classes, relationships, standards, and lifecycle management. • Establish and maintain policies, processes, and controls to ensure CMDB and asset data accuracy, completeness, and long-term integrity. • Lead integrations with authoritative data sources such as ServiceNow Discovery, Service Mapping, cloud providers, and third-party systems. • Partner with ITSM, ITOM, SecOps, infrastructure, and application teams to ensure CMDB and asset data supports operational, security, and business use cases. • Define, track, and continuously improve data quality metrics, health dashboards, and audit processes. • Lead and mature asset lifecycle management practices across hardware, software, and cloud assets. • Act as the primary owner for CMDB and asset-related platform decisions, priorities, and design standards. • Provide subject-matter guidance to ServiceNow developers, architects, and administrators. • Support roadmap development and adoption of advanced capabilities such as service mapping, impact analysis, and compliance reporting.