• Own and elevate the end-to-end customer support experience, using data to inform continuous service improvements and strengthen customer loyalty. • Champion a culture of proactive, empathetic, and relationship-focused support, ensuring all global interactions reflect Appspace's commitment to partnership. • Act as a key stakeholder in the Customer Success organization, ensuring seamless handoffs and collaboration with Sales, Engineering, and Product teams. • Drive the operationalization and maturity of our Intelligent Swarming model, ensuring fast, effective, and unified global problem resolution across multiple product lines (post-M&A integration). • Leverage TSIA and other leading industry best practices to define, measure, and optimize support KPIs, including Time-to-Resolution, Deflection Rate, and Customer Effort Score (CES). • Lead strategic initiatives to significantly reduce ticket deflection by optimizing self-service channels, knowledge management, and community engagement. • Provide inspiring and decisive leadership for a globally distributed team of support professionals. • Successfully navigate and lead the blending of support teams and processes following mergers and acquisitions, creating a single, cohesive, and high-performing global unit. • Foster a Positive Team Influence, promoting continuous learning, career development, and a highly engaged work environment that attracts and retains top talent.

Resource Innovations (RI) is seeking a Manager, Customer Service and Rebate Processing to join our growing team. We are looking for a highly skilled, people-centered leader with a strong background in customer service operations, rebate fulfillment, and large-scale program delivery. In this role, you will lead high-performing teams responsible for delivering exceptional customer experiences while ensuring timely, accurate, and compliant rebate processing across multiple utility programs. Resource Innovations is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we are continuously expanding our portfolio of clean energy solutions to help utilities navigate increasingly complex challenges—load flexibility, electrification, and carbon reduction. With every step, we’re leading the charge to power change. Key Responsibilities - Lead end-to-end operations for rebate fulfillment and customer service delivery programs across multiple utility clients. - Directly supervise a team of 4–6 Program Managers and indirectly manage a workforce of 50–60 employees in a fast-paced, time-sensitive environment. - Partner closely with the Delivery Director to ensure departmental goals, initiatives, and program designs are effectively implemented across Client Services teams. - Design, develop, maintain, and continuously improve departmental reports, dashboards, and operational tools. - Develop, implement, and maintain quality assurance protocols to ensure consistent service excellence. - Ensure production and call center performance meets internal and external KPI targets; make intraday, weekly, and monthly adjustments as needed. - Foster a strong, inclusive team culture focused on recognition, accountability, professional development, and engagement. - Oversee department safety compliance and timecard accuracy. - Ensure employee and supervisor coaching, performance, and interaction metrics meet established KPIs. - Leverage historical and real-time data to ensure appropriate staffing levels across call queues and production workflows. - Collaborate cross-functionally with Account Management, Reporting, Recruiting, Training, and Continuous Improvement teams. - Lead problem resolution efforts, working across teams to address operational and client-facing challenges. - Analyze staffing needs and attrition trends to ensure departmental KPIs are achieved within budget constraints. - Support business development initiatives, including proposal reviews, best-and-final responses, and client presentations.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description American Senior Communities is now hiring a Community Nurse Liaison (LPN). Hours: Monday – Friday 4p – 8p and Weekends 9a – 6p. Remote position but must live within reasonable driving distance to Indianapolis. The Clinical Nurse Liaison provides patient evaluations, while collaborating with hospital personnel to determine patient’s clinical needs and appropriateness for admission to skilled nursing facility. This position works closely with our communities and healthcare partners. This position will also be checking benefits and payor sources. Qualifications - Minimum of three years of clinical experience in acute care or long-term care setting. - Current LPN License. Requirements - Must be able to work weekends and evenings. Benefits - Medical, vision & dental insurance with Telehealth option. - 401(k) retirement plan options. - Paid Time Off (PTO) and holiday pay. - Lucrative employee referral bonus program. - Paid training, skills certification & career development support. - Tuition reimbursement and certification reimbursement. - Continued education opportunities through tuition discounts and program partnerships. - Employee assistance program & wellness support. - Retail, food & entertainment discounts and so much more. - *Full-Time and Part-Time Benefits may vary, terms and conditions apply. Company Description Compassion, Accountability, Relationships and Excellence are the core values for American Senior Communities. These words not only form an acronym for C.A.R.E., but they are also our guiding principles and create the framework for all our relationships with customers, team members and community at large. American Senior Communities has proudly served our customers since the year 2000, with a long history of excellent outcomes. Team members within each of our 100+ American Senior Communities take great pride in our Hoosier hospitality roots, and it is ingrained in everything we do. As leaders in senior care, we are not just doing a job, but following a calling.

• Manage inbound and outbound calls • Convert inquiries into enrolled students • Provide program, pricing, and scheduling information • Manage bookings, reschedules, and cancellations • Follow up with leads and enrolled families • Maintain CRM and student records • Coordinate scheduling between families and instructors • Assist with reporting and tracking tasks • Provide administrative support to management • Support social media coordination if required